Powerline disconnecting

Powerline disconnecting
Powerline disconnecting
2021-07-13 19:11:18
Hardware Version: V2
Firmware Version: 2.1

Have a VirginMedia Hub3 and up until 2 weeks ago ran a powerline set up with three extenders.  This worked fine with no issues.

Two weeks ago the two additional extenders stopped working although the LED lights show that they are still paired.  Have reset and paired again but will only pair one.  I can pair all of the extenders but only one at any time. It doesn't link the other two no matter which combination of extenders I try.

No problems with hub according to VM.

Some very unhappy kids at the moment due to lack of WiFi and frustratingly I've tried everything I can think of (including speaking to TP link help desk and nothing is working)

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#1
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3 Reply
Re:Powerline disconnecting
2021-07-16 06:05:23

@webster74  Hello, 

 

Please download tpPLC Utility and refer to this guide below to add the powerline unit by Powerline Key one by one. 

 

Keep the two working units plugged in. 

-> Put the 3rd unit close to1st / 2nd unit in a wall outlet , add 3rd unit by power line Key.

-> if 3rd unit has House Led ON-> Unplug 3rd one and plug in 4th unit and add by power line key. 

Later plug in 3rd & 4th unit back to their original locations. 

 

https://www.tp-link.com/support/download/tl-wpa8630p-kit/
https://www.tp-link.com/en/support/faq/1615/

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Re:Powerline disconnecting
2021-07-18 16:45:54

@webster74 Take a look all over the internet. Everyone has the same problems with these things eventually. They are simply junk products sold by a company who just want your money and to offer no real support afterwards. Everyone I know with a TP Link Powerline has problems. Mine works fine for a week and then just disconnects and comes on again a few weeks later then goes again. 

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Re:Powerline disconnecting
2021-07-19 07:05:45

@HarryBelafonte  

Sorry to hear that your power line devices have issue working with PS4, please check my reply on your original post here.

We will check the forum thread regularly but the reply could be a bit delayed, customers who need urgent help could also get help from tp-link  local support here : 

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support

Thank  you for your understanding. 

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