Im not getting band 41 on my Vi (india) 4G sim card.

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Im not getting band 41 on my Vi (india) 4G sim card.

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Im not getting band 41 on my Vi (india) 4G sim card.
Im not getting band 41 on my Vi (india) 4G sim card.
2021-07-25 12:42:00 - last edited 2021-09-28 11:01:51
Model: Archer MR600  
Hardware Version: V2
Firmware Version: 1.3.0 0.9.1 v0001.0 Build 210208 Rel.61056n

In my area VI supports band 41(2500Mhz) which is the fastest band. 
But router is only detecting band 40 in TD. 
VI even supports band 41 + 3 CA but i think this combination is not supported by the router. 

but please help me detect band 41 in this router. 

 

attached is a screenshot from my phone 

 

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#1
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Re:Im not getting band 41 on my Vi (india) 4G sim card. -Solution
2021-08-13 08:50:20 - last edited 2021-08-16 10:46:53

@abhinandv 

Sorry for the delay,  I think your case might be caused by the second one

https://community.tp-link.com/en/home/forum/topic/271912

Then the second possibility, for the B41, for the EU version of MR6400, the bandwidth is between 2555-2655MHz and it has been reported that some SIM carriers use B41 from 2555-2655MHz to 2496-2690MHz. So we might need your help to check whether the Vodafone SIM is 2555-2655MHZ or 2555-2655 to 2496-2690MHz.

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#4
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Re:Im not getting band 41 on my Vi (india) 4G sim card. -Solution
2021-08-13 14:04:53 - last edited 2021-08-16 10:39:35

@TP-Link 

I found this auction report by D.O.T

 

my state is Kerala here

 

Idea : 2535Mhz - 2545Mhz

Vodafone : 2545Mhz - 2555Mhz

 

These companies joined under one label (Vi - Vodafone Idea)

My sim is an Idea one but under the vodafoneIdea ownership

 

source: https://dot.gov.in/sites/default/files/2016_10_07%20Provisional%20FAR.pdf

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#5
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Re:Im not getting band 41 on my Vi (india) 4G sim card.
2021-07-27 10:01:13

@abhinandv 

Hi, did you check the APN settings on the smartphone is the same as MR600?

Under the band selection, did you see the B41 was available?

Is your SIM card carrier Vodafone(VI)?

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#2
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Re:Im not getting band 41 on my Vi (india) 4G sim card.
2021-07-27 10:41:17

@TP-Link 

 

my sim card is (idea) now Vi India. 

Ive verified my APN name in my smartphone and router is the same. 

 

in my mannual band serach its not detecting band 41. only other bands

 

 

i have 100% signal strength in my area.


 

router is only detecting other bands. but in router specs it mentions B41 also b41 inter aggregation.

is the specs wrong? 

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#3
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Re:Im not getting band 41 on my Vi (india) 4G sim card. -Solution
2021-08-13 08:50:20 - last edited 2021-08-16 10:46:53

@abhinandv 

Sorry for the delay,  I think your case might be caused by the second one

https://community.tp-link.com/en/home/forum/topic/271912

Then the second possibility, for the B41, for the EU version of MR6400, the bandwidth is between 2555-2655MHz and it has been reported that some SIM carriers use B41 from 2555-2655MHz to 2496-2690MHz. So we might need your help to check whether the Vodafone SIM is 2555-2655MHZ or 2555-2655 to 2496-2690MHz.

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#4
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Re:Im not getting band 41 on my Vi (india) 4G sim card. -Solution
2021-08-13 14:04:53 - last edited 2021-08-16 10:39:35

@TP-Link 

I found this auction report by D.O.T

 

my state is Kerala here

 

Idea : 2535Mhz - 2545Mhz

Vodafone : 2545Mhz - 2555Mhz

 

These companies joined under one label (Vi - Vodafone Idea)

My sim is an Idea one but under the vodafoneIdea ownership

 

source: https://dot.gov.in/sites/default/files/2016_10_07%20Provisional%20FAR.pdf

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#5
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Re:Im not getting band 41 on my Vi (india) 4G sim card.
2021-08-17 14:59:24

@TP-Link 

Hey any updates? 

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#6
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Re:Im not getting band 41 on my Vi (india) 4G sim card.
2021-08-19 07:07:32

@abhinandv 

Hi, we have reported this issue to the local support team and it is suggested to contact them directly for a better solution.

Thank you very much.

 

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#7
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Re:Im not getting band 41 on my Vi (india) 4G sim card.
2021-09-27 01:47:51

@TP-Link

This is the official community page of tp link right? 

Then to whom we are supposed to contact in the name of local support. 

Firmware are released from official channel i think, then how local support (you mean offline store or service center or something else, I think none of these are directly available to be contacted in India ) will provide us a better solution. 

If you think something like exist in India then give us contact no and other details, we will revert back to you after contacting. 

 

You people can't simply ignore things, people are suffering because of your negligence, band 41 is not working on MR100 router as well. Last thing we have paid you and tp-link is completely responsible if a device/devices are malfunctioning and you are bound to get the things sorted out in a timely manner. If not we will raise the issue to consumer forum here in India. Good Luck 

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#8
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Re:Im not getting band 41 on my Vi (india) 4G sim card.
2021-09-27 06:39:20

@Ajay_Chaudhary 

Hi, the 3G/4G routers as well as the DSL products, are highly related to the local network and the firmware is not always the same due to region regulation.

And there are also some customized firmware versions with the local internet service provider.

Currently, almost all the feedback I have received are reported by Indian users and I am not sure if there are more behind.

So I would suggest that you reported to the local support team since they are more familiar with the local network and have the rights to start an investigation, then evaluate whether a new firmware or hardware needs to be released.

Thank you very much.

PS: the contact information:

Toll Free:1800-209-4168

Support E-mail:support.in@tp-link.com
Service Time:09:00AM to 07:00 PM, Monday to Saturday.
 
2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#9
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Re:Im not getting band 41 on my Vi (india) 4G sim card.
2021-09-28 05:37:43 - last edited 2021-09-28 06:08:23

@TP-Link 

Hi I contacted to local  tp-link support team @1800-209-4168, they have told me to send my query to support.in@tp-link.com. 

This is why i was asking here because i knew this was coming and they will redirect me to contact somewhere else.

Now what ? where should i contact. 

 

Someone has already reported this here take a look at the image and my case is no different then this. 

Band 41 can be selected on smartphone but not in my router as well

 

I'm really surprised to see this when this issue has been reported by no. of people from india and tp-link sells his products in india, why tp-link support team is so reluctant in gathering all the required information from different posts shared here by users. if something left you should contact to Vi India in a official way. Why you people are asking customers to do all the home work, this is your responsibility to do all the things and come up with a solution. Now this is all upon you how you guys handle this because i think enough information has been already shared by users of different LTE routers. We expect a solution from you now asap instead of asking customers here and there. 

 

Here im attaching Call recording for proof.. 

Voice Recording Here

 

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#10
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Re:Im not getting band 41 on my Vi (india) 4G sim card.
2022-02-10 13:10:31 - last edited 2022-02-10 13:12:20

Hi @Ajay Have you got resolution to this...i am also experiencing the same with my TP link MR-100.

 

@tplink any update on this....? B41 Support for VI in India?

 

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#11
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