Restore Original Firmware

Restore Original Firmware
Restore Original Firmware
2021-07-27 09:27:22
Hardware Version: V3
Firmware Version: 1.4.0.20-00_401013_180914_902

Hello, i tried to update my powerline to last firmware (i took the files in the site), and since then my internet dropped down from 60 Mbps to 20, and even resetting from the button or the application the situation is the same, so how can i reset the original firmware (downgrade)? I try to contact tp-link from 2 weeks and nothing
Help please

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#1
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3 Reply
Re:Restore Original Firmware
2021-07-28 06:49:50 - last edited 2021-07-28 06:51:01

@belf  Hello,

 

May I know how  long did you have the unit did the unit always have speed around 60Mbps before? 

Please try a different location for PA4010 and see if the speed become normal. 

 

If still the same issue, may I know can you still recall the build number of the original firmware, may I have a link of the firmware which you have upgraded to? 

Please download the tpPLC Utility here and check what is your current powerline rate between 2 units , thank you. Please check my private message as well.

https://www.tp-link.com/support/download/tl-wpa4220/

 

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#2
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Re:Restore Original Firmware
2021-07-28 09:30:31
@Solla-topee Hello, i used this powerline in the same way for more than a year, so i'm sure that in this position i can have at least 60 Mbps, i tried different locations and the problem is the same. sadly i have not the original firmware so i can't tell you what it is, but i can give you the build of the new one that is "1.4.0.20-00_401013_180914_902" that i downloaded here https://www.tp-link.com/it/support/download/tl-pa4010-kit/#Firmware In the tpPLC Utiity i see that from the main device the rate is 102 Mbps, and from the oter one is 55Mbps, but i remember that before upgrading there was like 290 or something
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#3
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Re:Restore Original Firmware
2021-07-30 02:26:28

@belf  Hello, 

We would like to follow up your case via email to analyze the issue, please help check your inbox, thank you

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