VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically

VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically

VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically
VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically
2021-08-17 10:14:38 - last edited 2022-10-28 07:54:43
Model: Archer VR300  
Hardware Version: V1
Firmware Version: 1.3.0 0.8.0 v009c.0 Build 201103 Rel.38894n

Hello,

have already post about this problem in this thread, but probably is better to create a new one since we are talking about a different model.

 

Problem is that after ~ 12 hour of work the Errors (pkts) count moves from zero and goes wild (after this night was around ~1200000 ).

The speed of download bitrate dramatically start to decrease as well.

The only 2 found solution is either to restart the modem or unplug and replug the vdsl cable to reset internet connection.

 

after a reboot the situation is this one [ full performance in pagespeed (40 mbps down, 7.7 mbps up) ]

 

After ~12 hours the errors start  to spawn and the download rate decreased to less than 4 mbps download (!!), upload value is the same.

 

 

 

Other Notes:

Am not using any telephone nor dsl filter, just the vdsl cable connect directly to the router.

The problems happens also for my ethernet connected Desktop PC (errors pkts + download speed drammaticaly decreased)... this is definitely not only a WiFi issue.

Seems also that this problem happens also for different model of tp-link modem router eg:

https://community.tp-link.com/en/home/forum/topic/243294

https://community.tp-link.com/en/home/forum/topic/263338

https://community.tp-link.com/en/home/forum/topic/271298

https://community.tp-link.com/en/home/forum/topic/209588

https://community.tp-link.com/en/home/forum/topic/240008

 

In none of these thread there is a solution.

 

Can anyone help me?

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#1
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1 Accepted Solution
[Solution]VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically-Solution
2021-08-18 09:05:50 - last edited 2024-02-28 11:34:47

@Stefano________ 

 

Hi, if anyone had the same issue about the downstream Errors spike, please confirm if it is really the same issue, here is the phenomenon description:

 

Phenomenon Description

The internet download speed will reduce to 1/10 of the previous speed after working a while from few hours to few days. If you check the DSL info, you will find out that the Downstream Errors rise up pretty fast to 100000 or higher. After rebooting the Modem or unplug and replug the DSL line, the speed will come back to normal.

 

Note: If the downstream is not high enough such as less than 100000, it is not this problem, please start a new thread to provide detailed problem description.

 

If it is indeed up to 100000 or higher, please try the solution below:

 

Solution

 

This issue can be caused by sudden noise on the DSL line, so please contact your ISP to check the line first.

At the same time, we have beta firmware available for some models. Please install the following firmware and check whether your internet speed issue could be fixed.

Deco X73-DSL Deco X73-DSL(EU)V1_build_20220621
Deco X50-DSL

Deco X50-DSL(EU)V1_build_20230317

Archer VR2100_V1 Archer VR2100(EU) V1-20220402
Archer VR600_V3 Archer VR600(EU)V3_20210727
Archer VR400_V3 Archer VR400(EU)_V3_build_20230203
Archer VR300_V1 Archer VR300(EU) V1.2-20220325
TD-W9970_V4 TD-W9970(EU) V4-20211013
TD-W9960_V1.2 TD-W9960(EU) V1.20-20211013

 

If the beta firmware cannot solve the problem, please provide the following information:
1) The model number as well as the hardware and firmware version of the modem
2) The internet service provider and the specific DSLAM information which you could get from ISP

3) Did you contact your ISP to check the line? And do you have any other DSL modem avaialble for testing on the same line?
4) Detailed problem, such as whether speed drops to 1/10 compared to previous speed and whether it recovers after rebooting. 
5) When the issue happens, log in to the web-based interface of the modem. Check DSL Status. Please take a screenshot of the Status page for further help.
6) How often does the issue happen? 

 

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#2
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[Solution]VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically-Solution
2021-08-18 09:05:50 - last edited 2024-02-28 11:34:47

@Stefano________ 

 

Hi, if anyone had the same issue about the downstream Errors spike, please confirm if it is really the same issue, here is the phenomenon description:

 

Phenomenon Description

The internet download speed will reduce to 1/10 of the previous speed after working a while from few hours to few days. If you check the DSL info, you will find out that the Downstream Errors rise up pretty fast to 100000 or higher. After rebooting the Modem or unplug and replug the DSL line, the speed will come back to normal.

 

Note: If the downstream is not high enough such as less than 100000, it is not this problem, please start a new thread to provide detailed problem description.

 

If it is indeed up to 100000 or higher, please try the solution below:

 

Solution

 

This issue can be caused by sudden noise on the DSL line, so please contact your ISP to check the line first.

At the same time, we have beta firmware available for some models. Please install the following firmware and check whether your internet speed issue could be fixed.

Deco X73-DSL Deco X73-DSL(EU)V1_build_20220621
Deco X50-DSL

Deco X50-DSL(EU)V1_build_20230317

Archer VR2100_V1 Archer VR2100(EU) V1-20220402
Archer VR600_V3 Archer VR600(EU)V3_20210727
Archer VR400_V3 Archer VR400(EU)_V3_build_20230203
Archer VR300_V1 Archer VR300(EU) V1.2-20220325
TD-W9970_V4 TD-W9970(EU) V4-20211013
TD-W9960_V1.2 TD-W9960(EU) V1.20-20211013

 

If the beta firmware cannot solve the problem, please provide the following information:
1) The model number as well as the hardware and firmware version of the modem
2) The internet service provider and the specific DSLAM information which you could get from ISP

3) Did you contact your ISP to check the line? And do you have any other DSL modem avaialble for testing on the same line?
4) Detailed problem, such as whether speed drops to 1/10 compared to previous speed and whether it recovers after rebooting. 
5) When the issue happens, log in to the web-based interface of the modem. Check DSL Status. Please take a screenshot of the Status page for further help.
6) How often does the issue happen? 

 

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#2
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Re:VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically
2021-08-18 09:46:47

@TP-Link Hello,

 

1. My ISP is TIM (Italy). I don't know how to retrieve the DSLAM information you are asking btw. I've tried with telnet in router command line but am not sure how to do it.*

2. Usually after 8-12 hours the problem start to appear. Until then modem works like charm.

A reboot (or unplug+replug of the vdsl cable to reset connection) will restore the full speed for the next 8-12 hours.. and so on...

 

Thanks!

 

* tryied adsl show info but I don't see any voice related to DSLAM.

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#3
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Re:VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically
2021-08-18 10:06:31

@Stefano________ 

Thanks for the update.

Your case has been forwarded to the senior engineers already for further assistance and please have a check of your email box.

 

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#4
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Re:VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically
2021-08-19 06:10:50

@TP-Link 

 

Thanks.

In meantime I've an update.

 

I've noticed that this problem could be (also) related with my TOSHIBA android tv in bedroom.

I've noticed two nights in a row that when I turn on the tv before going to sleep the errors ( pkts ) start to spawn and the connection become very unstable.

In the router (Network Map tab) under 'Internet Status:' appears a message that states something like: "Disconnected. Change your DNS or contact your ISP".

After the reboot of the router again the tv and everything else works fine.

 

This not happen all the time, eg yesterday afternoon turned on the tv and watched a youtube video for half an hour without problems... Then I've shut down the TV (not sleep mode) and turn it on again in the evening with stated problems.

I've read on the internet that in 2018 there was similar problem with tp link routers and device with chromecast built in (like an Android TV). But now as far as I know shoud be solved.

 

For today I will try to not power up my tv and see if the connection remains stable, or if you have any other tips please let me know.

 

Thanks!

 

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#5
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Re:VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically
2021-08-31 19:13:30

@Stefano________ 

this problem is also present in my vr600 modem

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#6
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Re:VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically
2021-09-01 00:56:40

@mohan41 

Thank you and please check the email for further assistance.

 

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#7
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Re:VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically
2021-09-02 22:49:35 - last edited 2021-09-02 22:50:03

@TP-Link 

The problem starts after an average of 12 13 hours of use. 

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#8
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Re:VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically
2021-09-04 05:59:11

@ mohan41

hola buenas a mi me pasa lo mismo tengo un archer vr300  

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#9
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Re:VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically
2021-09-07 02:05:50 - last edited 2021-09-07 02:06:06

@Enzopope 

Could you please refer to the recommended suggestion to help me check the required information?

https://community.tp-link.com/en/home/forum/topic/273730?replyId=625572

So that I could forward your case to the senior engineers later.

Thank you

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#10
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Re:VR300 | Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically
2021-12-14 21:06:53

I have the same problem with my Tp link VR 300. Any solutions?

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#11
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