Deco M5 1.7.4/1.7.6

Deco M5 1.7.4/1.7.6

832 Reply
Re: [New Firmware] Deco M5 1.6.0
2021-09-26 01:15:13

@MOO13 

Hi, Thank you for the update.

Would you mind starting a new thread about your case with the following information?

(PS: I have sent my email address and would you mind sending the whole logs to my email.)

1. You mentioned that All the Deco showed red color. Was the main Deco also red?

2. Did all 41 Decos work under the same Mesh network?

3. Is Deco on the wireless router mode or access point?

4. Could you please draw me a picture of the whole network topology? And did you use an Ethernet switch to set up the Ethernet backhaul?

---if yes, what are the model numbers of the switch?

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#73
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Re: [New Firmware] Deco M5 1.6.0
2021-09-26 01:26:26

@Auu 

Hi, could you please send the Deco App log to me:

Go to Deco APP>Overview>three lines on the top>help>contact Us>suggestions and send us the APP log.

 

By the way, how many Deco do you have since I only see 1*M5 and 2*M3W under your TP-Link ID?

Thank you very much.

 

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#74
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Re: [New Firmware] Deco M5 1.6.0
2021-09-26 10:21:47

@TP-Link Thanks for your reply

 i already stared a new thread under this URL

https://community.tp-link.com/en/home/forum/topic/500426

 

PS: i didnot got any MSG from you . please send your email again and tell me how can i download  all the logs to you . 

 

1. You mentioned that All the Deco showed red color. Was the main Deco also red?

    -- The main deco is green and showing in the deco app without any issue . Only slave deco showing red ligh indicator and also red in the app

 

 2. Did all 41 Decos work under the same Mesh network?

-- Yes , Also Same Vlan and same subnet and all connected using ethernet 

 

3. Is Deco on the wireless router mode or access point?

--Access point

 

4- its a simple diagram 1 Cisco SG500-52P switch connected to  4 SG300-52P  . no links between these SG300-52P from each others . so the SG500-52P working as center point and all other 4 switches connect to it 

 

i attached a pic for the network . put in mind that each edge switch has 10 Deco units 

 

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#75
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Re: [New Firmware] Deco M5 1.6.0
2021-09-26 10:27:21 - last edited 2021-09-26 10:27:51

@TP-Link 

i has 41 Deco units but i sent only the logs for the main deco and another slave deco . 

 

i am sending now the system logs .

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#76
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Re: [New Firmware] Deco M5 1.6.0
2021-09-27 03:13:01 - last edited 2021-09-27 03:24:48

@TP-Link 

 

Hi

 

I got the same issues

 

My laptop and mobile phone are set to use Dynamic IP

However they're not listed ont he clients list

 

Topology is

Router (DHCP Server) -> Main Deco M5 -> (Wireless) Slave Deco M5

 

Both deco m5 are on 1.6

 

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#77
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Re: [New Firmware] Deco M5 1.6.0
2021-09-28 03:05:58

@dangduters 

Hi, can I have some pictures of the IP settings on the laptop and mobile phone?

Did it just start after the firmware upgrade?

Please also go to Deco APP>Overview>three lines on the top left>help>contact Us>suggestions and send us the APP log.

If possible, could you please log into web UI and confirm whether they are on the web UI?

 

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#78
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Re: [New Firmware] Deco M5 1.6.0
2021-09-28 03:21:44

@TP-Link 

 

Please find attached 

 

Yes it's just started after i upgraded the firmware, and rebooted

 

Yesterday I tried to reboot all the Decos, and suddenly it's now appear on the client list again

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#79
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Re: [New Firmware] Deco M5 1.6.0
2021-09-29 09:07:09
When release M4 firmware? I have 3 deco w 1.5.0 and 2 deco w 1.4.3. And all work very poor!
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#80
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Re: [New Firmware] Deco M5 1.6.0
2021-09-30 01:34:36

@TP-Link 

Yes, 1*M5 and 2*M3W under my TP-Link ID.

 

TP-Link wrote

@Auu 

Hi, could you please send the Deco App log to me:

Go to Deco APP>Overview>three lines on the top>help>contact Us>suggestions and send us the APP log.

 

By the way, how many Deco do you have since I only see 1*M5 and 2*M3W under your TP-Link ID?

Thank you very much.

 

 

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#81
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Re: [New Firmware] Deco M5 1.6.0
2021-09-30 01:58:29

@dangduters 

 

after 1 or 2 days, my device suddenly gone again from the client list. Please kindly help

 

 

 

 

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#82
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