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Only the power light, and then briefly every light at once.

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Only the power light, and then briefly every light at once.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Only the power light, and then briefly every light at once.
Only the power light, and then briefly every light at once.
2021-10-08 16:04:36
Model: TD-W9970  
Hardware Version:
Firmware Version:

Hi, I'm using this purely as a modem in bridge mode to a ASUS router. It works fine for a few months then all of a sudden just stops. The power light is on, and nothing else. Then every 20 seconds all of the lights flash on briefly. Then off for another 20 seconds. If I turn the power off and back on it connects as it should. 
 

Any help would be appreciated, 

thanks

 

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#1
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4 Reply
Re:Only the power light, and then briefly every light at once.
2021-10-08 16:27:49

This is what happens roughly every 20 seconds. (the red light on the router is because there's no internet connection) 


https://youtu.be/qpu2X1v1r5Q

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#2
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Re:Only the power light, and then briefly every light at once.
2021-10-09 07:14:26

@mfq 

Hi, thank you for the feedback.

May I know how long have you had the modem?

Have you tried to reset the modem before?

Please check the private message for further assistance.

 

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#3
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Re:Only the power light, and then briefly every light at once.
2021-10-09 07:26:09

@TP-Link I. Have had the modem about a year. Maybe a bit longer. It has done it about three times over that period. 
 

I have reset it the first time. I did reset it the first time. I haven't since. I've also had an engineer out from the phone company he couldn't find anything wrong with the phone line. 

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#4
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Re:Only the power light, and then briefly every light at once.
2021-10-09 07:32:37

@mfq 

Thank you and could you please help me get the information on the private message so that I could help you check whether this device is under warranty?

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#5
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Information

Helpful: 2

Views: 735

Replies: 4

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