Archer C6 frequent disconnection on wireless and wired interfaces

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Archer C6 frequent disconnection on wireless and wired interfaces

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Akhilesht

2021-10-23 12:40:27

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-10-23

Archer C6 frequent disconnection on wireless and wired interfaces

2021-10-23 12:40:27

Model: Archer C6

Hardware Version: V3

Firmware Version: 1.0.10 Build 20210513 rel.63256(5553)

I bought Archer C6 router in Auguest and untill last 10 days it was working perfectly fine as a happy customer. However since last 10 days I am observing frequent disconnection, both on the LAN (Wired and wireless 2.4Ghz and 5Ghz). It happens every hour for atleast once and last for about 40 seconds and comes back aoutomatically. I am using LAN connection to one of my desktop and when I do ping to LAN GW get the request timed out. Pls find the below system logs from router.

I have tried followings:

1) firmware upgrade

2) disable onemesh, smart connect.

3) factory reset

Kindly help as we are heavily dependent on the internet connection and on this router as unable to work and kids cant attend online schooling.

File:

Error log.docxDownload

1 Reply

Kevin_Z

2021-11-10 08:30:45

Posts: 21753

Helpful: 5134

Solutions: 2565

Stories: 21

Registered: 2018-12-24

Re:Archer C6 frequent disconnection on wireless and wired interfaces

2021-11-10 08:30:45

@Akhilesht

Hello, please follow these troubleshooting suggestions to verify the issue and see if it will help:

[Troubleshooting] Router Disconnects from Internet

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Archer C6 frequent disconnection on wireless and wired interfaces

Archer C6 frequent disconnection on wireless and wired interfaces

Information

Voters 0

Tags