Problem in bind with touter
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Hi ,
I have problem in my router archer vr300
I can't control it when i was outside home, when i connect via mobil network i can't control my router outside home and i can't found it in android application although i bind my router with my email .
i mean i can control router when i connect it via wifi only
this problem happen suddenly
I reset my router but no use
Please help
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Hi, sorry for the delay.
I see your modem is online from our cloud server now so I guess you have fixed this issue already, right?
If yes, may I know what might be the problem before?
Thank you very much.
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Really i don't know the reason But I perform hard reset to my phone and router then all things become fine
Thanks for your concern
TP-Link wrote
Hi, sorry for the delay.
I see your modem is online from our cloud server now so I guess you have fixed this issue already, right?
If yes, may I know what might be the problem before?
Thank you very much.
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Hi support team
Actually my problem happen to me again
I don't know what is the reason But I can't perform hard reset again it's very exausting to me
Please help
TP-Link wrote
Hi, sorry for the delay.
I see your modem is online from our cloud server now so I guess you have fixed this issue already, right?
If yes, may I know what might be the problem before?
Thank you very much.
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Hi, thank you very much for getting back to me.
I see the model router is still fine from the cloud server.
Or did you reset the modem again?
If not, It seemed like Archer VR300 is a little bit unstable from the cloud.
Later if the same issue started again, it is suggested you could log into the local web UI and help us save the system log on the modem before reboot or reset.
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TP-Link wrote
Hi, thank you very much for getting back to me.
I see the model router is still fine from the cloud server.
Or did you reset the modem again?
If not, It seemed like Archer VR300 is a little bit unstable from the cloud.
Later if the same issue started again, it is suggested you could log into the local web UI and help us save the system log on the modem before reboot or reset.
Many thanks for fast reply
Actually i bind to my router if i connect with home Wi-Fi only but when i was out of home "phone internet" i can't connect
Please explain to me how to log into the local web UI
Waiting your kind feedback
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Hi,
Please refer to this link:
How to log into the web-based interface of the AC VDSL/ADSL Modem Router (new logo)?
Then the system log is under advanced>system tools>system logs.
At the same time, please also have a look at this link:
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