OC200 Update appears to have bricked the controller

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OC200 Update appears to have bricked the controller

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Re:OC200 Update appears to have bricked the controller
2022-01-24 12:12:47

@Fae 

 

YES indeed I was waiting about an hour before starting the recovery procedure

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#14
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Re:OC200 Update appears to have bricked the controller
2022-01-25 02:16:26

Dear @Moyshka,

 

Moyshka wrote

YES indeed I was waiting about an hour before starting the recovery procedure

 

Thank you for the information.

 

One more thing to confirm, have you tried uploading the latest firmware v5.0.30 to start the recovery procedure?

If not, could you please give it a try and verify if the upgrade works for your OC200?

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#15
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Re:OC200 Update appears to have bricked the controller
2022-01-25 02:24:23

@Fae 

YES I did and got the same results, the OC200 become OFFLINE and I had to use the recovery procedure

 

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#16
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Re:OC200 Update appears to have bricked the controller
2022-01-25 02:27:32

@Fae 

 

My OC200 Omada Controller upgrade failed twice

The 1st upgrade from 4.4.4  to 4.4.6 and the 2nd upgrade from 4.4.4 to 5.0.30

In both upgrade I got the Downloading window and after that the Rebooting window, when the rebooting finished the Omada Controller was OFFLINE.

I was able to recover the Omada Controller in both cases with the following procedure going back to firmware version 4.4.4

https://www.tp-link.com/us/support/faq/3114/  

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#17
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Re:OC200 Update appears to have bricked the controller
2022-01-25 04:21:27

Dear @Moyshka

 

Moyshka wrote

I was able to recover the Omada Controller in both cases with the following procedure going back to firmware version 4.4.4

https://www.tp-link.com/us/support/faq/3114/  

 

Sorry for the confusion. Could you please follow the FAQ3114 above to recover your Controller again? When you recover your Controller, please upload the latest firmware v5.0.30 instead of your current firmware 4.4.4 to start the recovery procedure. It should work in normal case.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#18
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Re:OC200 Update appears to have bricked the controller
2022-01-25 10:48:06

@Fae Few minutes back I have e-mailed Hugh from TPLINK for the tricks works for my experience of always corrupted or bricked Main (LIVE with adopted EAP's in production) controller OC200 v1. Might this is a good opportunity for community users or members to try the added steps I shared.

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#19
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Re:OC200 Update appears to have bricked the controller
2022-01-25 12:19:39

@Fae 

 

As I reply before I did try the new firmware version 5.0.30 after the recovery and got the same results, the OC200 become OFFLINE. I was waiting for an hour and started the recovery procedure going back to version 4.4.4

NOW I am waiting for an expert from TP-Link to resolve this issue.

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#20
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Re:OC200 Update appears to have bricked the controller
2022-01-26 01:00:03

Dear @Moyshka,

 

Moyshka wrote

As I reply before I did try the new firmware version 5.0.30 after the recovery and got the same results, the OC200 become OFFLINE. I was waiting for an hour and started the recovery procedure going back to version 4.4.4

NOW I am waiting for an expert from TP-Link to resolve this issue.

 

I've escalated your case to the TP-Link support team for further investigation.

They will reach you via your registered email address shortly, please pay attention to your email box later.

Thank you so much for your cooperation and patience!

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#21
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Re:OC200 Update appears to have bricked the controller
2022-02-02 18:17:52

@Jackace 

 

Hello

I am happy to inform you all that the firmware upgrade to version 5.0.30 was successful and here are the steps that I took.

  1. I have disconnected the OC200 from any Omada device and use a laptop to connect directly via the OC200 IP.
  2. I downloaded the firmware file and took a backup.
  3. I choose manually backup and browse to the BIN firmware file and clicked UPGRADE.
  4. After the OC200 finished downloading it went to rebooting mode, this process took several minutes.
  5. I connected the OC200 back to the network and several minutes later I was able to connect and see all devices.

I still don’t understand why it failed when the OC200 was connected to the network, I hope this info is helpful.

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#22
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Re:OC200 Update appears to have bricked the controller
2022-04-05 00:16:59

Hello all,

I have the same problem with the failed update last year. 

My additional problem is that the RESET BUTTON was disabled in the controller software.

Is there any hope for me?

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#23
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