Can't get any help from either the phone number or live chat?

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Can't get any help from either the phone number or live chat?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Neilma

2021-11-02 04:12:47

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Registered: 2021-11-02

Can't get any help from either the phone number or live chat?

2021-11-02 04:12:47

Model: Archer VR400

Hardware Version:

Firmware Version:

Hi there,

I have been trying to get support but the phone number eventually just cuts out after waiting a while and I have tried 3 x on live chat, have now started a 4th conversation and am first in line but have been waiting nearly 30 minutes. Any suggestions for how to get help? My Archer VR500v has stopped working after a few years of no faults at all. Kind regards Cheryl

1 Reply

TP-Link

2021-11-04 01:34:46

Posts: 6831

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Registered: 2018-07-23

Re:Can't get any help from either the phone number or live chat?

2021-11-04 01:34:46

@Neilma

Hi, would you please tell me more details about your current issue?

What is the exact issue when you said Archer VR500v stopped working, no internet, no power, or something else?

Since VR500v is an ISP customized model, may I know who is your internet service provider and how long have you had the modem?

Thank you very much.

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Can't get any help from either the phone number or live chat?

Can't get any help from either the phone number or live chat?

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