Powerline TL-WPA4220 (Av600) keeps rebooting

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Powerline TL-WPA4220 (Av600) keeps rebooting
Powerline TL-WPA4220 (Av600) keeps rebooting
2021-11-02 18:12:27
Model: AC50
Hardware Version: V4
Firmware Version: 1.4.0.20-00_422014_181297_902

Hi Guys,

 

My powerline keeps rebooting all over again, i've tried everything:

 

  • Turnoff the energy saving mode -> doesnt worked
  • Update the firmware -> doesnt worked
  • Tried to ping the router at every second -> doesnt worked
  • Already tested the main router and everything seems fine.

 

I've noticed that the powerline always reboots when i try to download something...

 

My router is not the AC50, I have a router that the telecom operator provided me when they came to install the service at home (I'm from Portugal, it's the usual procedure around here)

 

Can you help me pls?

 

Thanks

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Re:Powerline TL-WPA4220 (Av600) keeps rebooting
2021-11-30 13:08:29

Hello @joaobelele 

Sorry for the late reply, can you help describe how the LED change when powerline adapter reboot itself, was there any firmware update failure or thunderstorm/ power outage before this happen? 

  • Try a factory reset the unit and repair 2 devices

Reset Wireless powerline unit: 
Press and hold the Reset button (or use a pin to press reset hole) until all LEDs turn off and start on again.          

  • Try a different wall outlet make sure its not poor or loose contact
  • Update device firmware, which you've done

If still the same concern persists, and device has been working for a long time, it is recommended to contact retailer or local support to check device warranty. 

 

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