Solution Archer AX20 Drops Internet Connection Since 1/7/2022 [RESOLVED]
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2022/10/13 Update:
This issue described in this article has been addressed and fixed within the latest official firmware, please check for the updates on the router web GUI or via the Tether App, or download and install the latest official version from the local website.
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This Article Applies to:
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20_V2.0
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
Archer C6U(EU)_V1.0
Issue Description/Phenomenon:
Some customers report that the router keeps dropping from the internet/modem since 1/7/2022, some mentioned this happens after they upgrade the router firmware to the latest 210901, the internet LED on the router would turn red/amber. This can be temporarily fixed by rebooting, power cycling, or releasing and renewing the WAN IP address on the router web GUI. If this is what you experienced with the Archer router recently, please continue reading on.
Available Solutions:
We here provide a beta firmware for the Archer router that aims to resolve the dropping issue, please give it a go, and let the community know if it works.
Download link (Updated on 2022-1-29):
Note: Be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
Updated on 2022-1-29:
The official firmware has been released for the following models already, please check for the updates on the router web GUI or via the Tether app.
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20(US)_V2.0
Archer AX20(EU)_V2.0 (Be aware that this official version is not available now from the router web or the download website, we provide an early release here in the community for those who have installed the previous version and have an issue with the 5GHz connection.)
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
How to upgrade the router firmware, please follow this guide.
If the dropping issue persists after performing the firmware update as mentioned above, it is suggested to comment below, or email support.forum@tp-link.com with the subject [Forum ID 521268] Archer AX20 Drops Internet Connection Since 1/7/2022. In either case, be sure to provide the following information:
1. Who is your ISP? What's the model of the modem?
2. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.
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I managed to update router firmware with the beta sw according to your instructions. Lets hope that solves the problem.
Thanks Kevin!
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@Kevin_Z Here are the screenshots. I downloaded the file you recommeneded, extracted the bin file and then tried to update.
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I have the Ax20 V1.20
1.3.2 Build 20210902 rel.16909(5553)
I installed this version because since a few days, it happens that I turn on a TV that is connected via Wi-Fi or via cable and the router automatically turns off the 5GHZ network. With this update the problem was not solved.
I restart the modem and it's back to normal.
Somebody could help me?
Thanks!
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If this is the case, we would like to escalate the case to the support engineers, who will help you to install the beta firmware. They will contact you with your registered email address later, please pay attention to your email box for follow-up.
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Otetraverso wrote
I have the Ax20 V1.20
1.3.2 Build 20210902 rel.16909(5553)
I installed this version because since a few days, it happens that I turn on a TV that is connected via Wi-Fi or via cable and the router automatically turns off the 5GHZ network. With this update the problem was not solved.I restart the modem and it's back to normal. Somebody could help me?
Thanks!
What is the brand and model of the TV? Do you mean no matter the TV connects to the wireless network or via LAN cable, the 5GHz signal will be shut off if you turn on the TV? Try modifying the 5GHz channel on the AX20 to a different one, such as channel 40/44/48, then monitor again.
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The latest firmware version (Archer AX20 (EU) _V1_210902) disconnects some devices on 2.4 GHz WPA / WPA2-Personal security and others on 5 GHz WPA2 / WPA3-Personal security. Firmware Archer AX20 (EU) _V1_210524 is OK
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Hi! My TV is a Philips with Android TV.
Yesterday I reinstalled the Android on the TV and also restarted the modem as factory and it seems today it is working fine.- Copy Link
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Otetraverso wrote
Hi! My TV is a Philips with Android TV.
Yesterday I reinstalled the Android on the TV and also restarted the modem as factory and it seems today it is working fine.
@Otetraverso Please monitor the connectivity and let me know if there is still an issue.
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kande wrote
The latest firmware version (Archer AX20 (EU) _V1_210902) disconnects some devices on 2.4 GHz WPA / WPA2-Personal security and others on 5 GHz WPA2 / WPA3-Personal security. Firmware Archer AX20 (EU) _V1_210524 is OK
@kande Do you mean the disconnect issue happens after you installed the beta firmware on the AX20? What are the devices that disconnect from the 2.4GHz network?
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