Solution Archer AX20 Drops Internet Connection Since 1/7/2022 [RESOLVED]
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2022/10/13 Update:
This issue described in this article has been addressed and fixed within the latest official firmware, please check for the updates on the router web GUI or via the Tether App, or download and install the latest official version from the local website.
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This Article Applies to:
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20_V2.0
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
Archer C6U(EU)_V1.0
Issue Description/Phenomenon:
Some customers report that the router keeps dropping from the internet/modem since 1/7/2022, some mentioned this happens after they upgrade the router firmware to the latest 210901, the internet LED on the router would turn red/amber. This can be temporarily fixed by rebooting, power cycling, or releasing and renewing the WAN IP address on the router web GUI. If this is what you experienced with the Archer router recently, please continue reading on.
Available Solutions:
We here provide a beta firmware for the Archer router that aims to resolve the dropping issue, please give it a go, and let the community know if it works.
Download link (Updated on 2022-1-29):
Note: Be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
Updated on 2022-1-29:
The official firmware has been released for the following models already, please check for the updates on the router web GUI or via the Tether app.
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20(US)_V2.0
Archer AX20(EU)_V2.0 (Be aware that this official version is not available now from the router web or the download website, we provide an early release here in the community for those who have installed the previous version and have an issue with the 5GHz connection.)
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
How to upgrade the router firmware, please follow this guide.
If the dropping issue persists after performing the firmware update as mentioned above, it is suggested to comment below, or email support.forum@tp-link.com with the subject [Forum ID 521268] Archer AX20 Drops Internet Connection Since 1/7/2022. In either case, be sure to provide the following information:
1. Who is your ISP? What's the model of the modem?
2. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.
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I forgot to mention that I also did a factory reset on router just to make sure the settings were not causing a problem. The factory reset did not help at all.
This is my first TPLink router. It has performed well until last firmware upgrade which has destroyed my router and my faith in TPLink. I am very frustrated and I hope someone can find a workaround or solution soon. Strange how it is an intermittent problem.
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Hello,
I have exactly the same behavior here when my router auto-reboots (I set it to happen every Saturday at 4 am)...and this problem started in 2022. Disconnecting/reconnecting the router works for about 60 minutes and it drops again. To make it work, I had to wait for the amber light on the router and reset the modem, and it goes for another week without the problem. I disabled the auto-reboot feature by now and it was still working this morning. I'm a software engineer and here's my speculative take on this problem which seems to be widespread on different models:
1) Might be a firmware problem related to getting the WAN IP after rebooting...
2) Might be a firmware problem related to renewing the WAN IP after x days...
3) Might be a firmware problem related to the 2022 bug similar to the Y2K one (yea, I worked on this issue back then)...
Keep waiting for the real fix but my workaround seems to work for now.
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I was facing the same internet connection drop issue since first week of 2022. Good that i saw this forum topic. I have the upgraded the BETA firmware, it seems okay. I will update here for any issues.
Please release a stable firmware at the earliest. May we know why this issue appear ?
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patriot007 wrote
Hello,
I have for 1 year Archer AX20_V1.0, without troubles. BUT. Yesterday I want adjust QoS and when I logged in to the router setting it offers me firmware update.
So I proceed update to Archer AX20(EU)_V1_210902.
It was working for half day. But day after I got internet disconnection.
It does not help me even reboot or power on/off.
Few time it works (without any action from my side) for very short time.
Then I decided upload previous firmware Archer AX20(EU)_V1_210524 and it looks that troubles gone away.
I am very dissatisfied that TP link keep this problematic firmware for downloading.
I am not paid by TP link for testing their product.
In my eyes TP link fell down with this kind of behavior towards to customers...
@patriot007 If the previous version works fine in your network, please keep it until we release a new official version, which could be published in one week or two.
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Abs2000 wrote
I've been in contact with probably close to 10 customer service representative the past few days over this issue. Everyone has given me directions for "fixes" that never work and then they immediately hang up and then I have to call in again and be on hold. They always want me to respond on email instead of over the phone and then it takes them forever to reply to my email. It's a massive problem to lose hours of work time dealing with tp link everyday. Please offer a real fix so I don't keep wasting more time. The beta update did not fix the problem. I have Archer AX73 V1.6. The last support representative made me email her info to start the replacement process, but I am still waiting on a reply.
@Abs2000 Even updated to the beta firmware we provided in this thread still doesn't help with the disconnect issue? May I know who is your ISP? To assist you efficiently, we would like to forward your case to the support engineers who will help investigate.
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Country999 wrote
I forgot to mention that I also did a factory reset on router just to make sure the settings were not causing a problem. The factory reset did not help at all.
This is my first TPLink router. It has performed well until last firmware upgrade which has destroyed my router and my faith in TPLink. I am very frustrated and I hope someone can find a workaround or solution soon. Strange how it is an intermittent problem.
@Country999 Have you installed the beta firmware we provided here in my original post? Give it a go and report back if it resolves.
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RahimN wrote
I was facing the same internet connection drop issue since first week of 2022. Good that i saw this forum topic. I have the upgraded the BETA firmware, it seems okay. I will update here for any issues.
Please release a stable firmware at the earliest. May we know why this issue appear ?
@RahimN As previously confirmed with the developers this issue could be related to the router firmware as well as the ISP internet, so some customers may encounter an issue while others don't. Don't worry, there will be a new official firmware soon in one week or two, please keep an eye on the router web GUI or the Tether APP for any new firmware updates.
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Same problem here with Archer Ax90. It can be stable for weeks or minutes. Tryed to clone mac and it didn't help.
I installed beta firmware and for now its ok.
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Same issues on a AX90. Just installed beta firmware and will reply with updates.
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My recently (8 days ago) purchased Archer AX20 V2.0 is exhibiting the same issues as mentioned in this thread. However the Internet disconnects are predicable. Exactly every 4 hours my internet connection drops, and I reboot or power cycle the router for another 4 hours of Internet. I will try updating the firmware with some of those suggested in the thread. My current firmware version is 2.1.2 Build 20210901 rel.75450(4341). Any suggestion as to which of the version listed in this thread to use?
Thanks
Azzz
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