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No internet access in background while calling over VOIP on phone

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No internet access in background while calling over VOIP on phone

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
No internet access in background while calling over VOIP on phone
No internet access in background while calling over VOIP on phone
2022-02-20 08:14:49
Model: Archer C20  
Hardware Version: V5
Firmware Version: 0.9.1 4.17 v0001.0 Build 200915 Rel.56357n(5553)

Issue: When calling on any VOIP Service (Whatsapp, FB Messenger, Snapchat, Telegram etc), the phone does not have any access to Internet in the background while connected to WiFi

 

 

 

Explanation:  

Like the title says, the call quality is absolutely normal, no delay no stuttering etc. But when I remain on call and browse the web, I get NO CONNECTION.

 

I can't even open the router gateway portal aswell

 

 

 

All while my call is running fine but with little lags

 

 

Phone: Poco X3 Pro, Realme narzo 20 pro, iphone x , all facing same issue

 

Internet: Local Internet, provided through PPPOE login in Wireless WiFi Router.

 

 

I believe there is a problem with the settings of the router, if anyone can help me with this I shall be immensely grateful. We can also discuss this issue on Email and then update the community regarding the solution

 

I have tried many solution from Google , YouTube etc, but none of them worked.

 

Thanks in advance!

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#1
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2 Reply
Re:No internet access in background while calling over VOIP on phone
2022-02-21 08:24:29

Hello @Sachin_ksns,

 

Who is your ISP? Please try to modify the WAN/Internet DNS servers on the C20 to Google's 8.8.8.8 or Cloudflare's 1.1.1.1, then reconnect to the network to confirm.

 

If the above doesn't work, please check if you can use the internet when connecting the phones to other wireless networks.

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#2
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Re:No internet access in background while calling over VOIP on phone
2022-02-23 01:11:30

  @Kevin_Z 

Yesterday i tried this dns solution and rebooted my router and tested for a day, my issue is not solved.

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#3
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