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Modem connection problem

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Modem connection problem

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Modem connection problem
Modem connection problem
2022-05-31 18:03:01 - last edited 2022-06-01 00:51:04
Model: TD-W9960  
Hardware Version: V1
Firmware Version: v1.2

Hello
I just bought a w9960 less than a month ago.

The problem I have with this router is that it disconnects from the network every few minutes and I have to reboot the modem to connect.

Another problem is that when the connection is lost, it can no longer connect to wifi and must be connected as before by rebooting.

help me if you have any idea

thanks.

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5 Reply
Re:Modem connection problem
2022-05-31 23:31:36 - last edited 2022-06-01 00:51:04
By any chance is your ethernet cable damaged? Check your cables. I have a similar problem. My router will not connect to my PC (that's in another room). I've tried bringing the router to the other room and then connected the modem with the cable. Turns out the cable itself is damaged, not a lot to do with the router.
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#2
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Re:Modem connection problem
2022-06-01 02:22:42
I do not use ethernet.
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#3
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Re:Modem connection problem
2022-06-02 09:11:10 - last edited 2022-06-02 09:13:56

  @Ahmand 

Thanks for the update.

Have you tried to change the 2.4ghz channel and channel width, such as channel 11 and 20mhz?

And there is a beta firmware for TD-W9960 that improved the stability, please refer to the private message to update the beta firmware first:

 

If It did not help, could you please send an email to support.forum@tp-link.com (please add forum ID 556496) with the following information:

1. Some screenshots of the web UI>Advanced>status page(internet + DSL status section) before and after the disconnection.

--Since it is mentioned that the mobile devices are already disconnected and would not reconnect to the router until a reboot, would there be any chance that you could find an Ethernet device to get these pictures.

2. The system log after the internet got disconnected.

 

Thank you very much.

Best regards.

 

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#4
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Re:Modem connection problem
2022-06-02 09:34:46

  @David-TP 

hi thank you for response.

yes i tested all channels and not solved.

 

how can i get that beta firmware?

 

also i will post some screenshot in a few hours.

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#5
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Re:Modem connection problem
2022-06-02 18:22:01

  @Ahmand screenshots after mobile and pc disconnected.

system logs:

 

sorry for bad pics.

i took them from my android tv using ethernet.

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#6
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