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AX55 Router losing Internetconnection every few Minutes (teardown and release)

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AX55 Router losing Internetconnection every few Minutes (teardown and release)

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AX55 Router losing Internetconnection every few Minutes (teardown and release)
AX55 Router losing Internetconnection every few Minutes (teardown and release)
2022-06-16 09:50:00 - last edited 2022-07-04 09:38:31
Tags: #Firmware Update #teardown
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20220428 rel.64552(4555)

Hello,

 

recently i replaced my old Asus-Router with a new TP-Link Router (Archer AX55 v1.0).

  • My ISP Is Vodafone (Dynamic IP).
  • The TP-Link Router is connected with the Cablemodem per Cable and with Basic-Setups, nothing special.

 

Problem: Every few Minutes the TP-Link Router loses the Internetconnection.

Reboot all Devices don't solved the problem.

 

LOG Snippet:
2022-06-15 18:47:27 dhcpc[23838]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2022-06-15 18:47:25 nat[23446]: <6> 211501 Initialization succeeded
2022-06-15 18:47:25 nat[23446]: <6> 211501 Initialization succeeded
2022-06-15 18:47:24 led-controller[1060]: <6> 288051 Start to run WAN1_OFF
2022-06-15 18:47:24 led-controller[1060]: <6> 288051 Start to run WAN0_OFF
2022-06-15 18:47:24 led-controller[1060]: <6> 288051 Start to run LAN_ON
2022-06-15 18:47:23 dhcpc[18181]: <4> 210153 send dhcp release ip 188.192.**.**
2022-06-15 18:47:23 dhcpc[18181]: <6> 210056 teardown and release

 


Router Status: The firmware is up to date


 

Test:

  • Connect my Laptop directly with the Cablemodem works perfect.
  • Status Cablemodem is good, no problems.

 

I've already contacted the support and waiting for answer, but also want to use the Community :)
Any Tipps? Thank you

Tom

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#1
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1 Accepted Solution
Re:AX55 Router losing Internetconnection every few Minutes (teardown and release)-Solution
2022-06-16 11:13:36 - last edited 2022-07-04 09:51:11

Hello @Tom_Gribiz 

 

Thank you for reaching out to us and welcome to the TP-Link community.

 

It's recommended to check the solution we provided in the following thread and confirm if it fixes the internet dropping issue on the Archer AX55:

[Solution] Archer AX55 internet keeps dropping

 

If the solution doesn't help, please go through the troubleshooting suggestions in the following thread, then report to the support engineers via email for further follow-up:

Router Disconnects from Internet

 

Please let me know if this fixes the issue or not.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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#2
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4 Reply
Re:AX55 Router losing Internetconnection every few Minutes (teardown and release)-Solution
2022-06-16 11:13:36 - last edited 2022-07-04 09:51:11

Hello @Tom_Gribiz 

 

Thank you for reaching out to us and welcome to the TP-Link community.

 

It's recommended to check the solution we provided in the following thread and confirm if it fixes the internet dropping issue on the Archer AX55:

[Solution] Archer AX55 internet keeps dropping

 

If the solution doesn't help, please go through the troubleshooting suggestions in the following thread, then report to the support engineers via email for further follow-up:

Router Disconnects from Internet

 

Please let me know if this fixes the issue or not.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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#2
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Re:AX55 Router losing Internetconnection every few Minutes (teardown and release)
2022-06-16 13:30:54

  @Kevin_Z 

Thanks. I checked and wrote to the email adress.

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#3
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Re:AX55 Router losing Internetconnection every few Minutes (teardown and release)
2022-06-17 11:10:54

  @Kevin_Z 

Got e-Mail from TP-Link Support with a link for a beta fimware.

 

I have downloaded the firmware and unzipped the file.
  1. Under "Local Update" i opened the bin-file and clicked "Update".
  2. Infomessage for "uploading process" appears for 4-5 seconds
  3. "Update Error" Message appears - tried it a couple of times. every time the same Result.
 
Sadly - I cant upload and install the firmware-file.
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#4
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Re:AX55 Router losing Internetconnection every few Minutes (teardown and release)
2022-06-17 12:08:50 - last edited 2022-06-17 12:12:23

  @Tom_Gribiz 

 

On the screenshot I saw that the FW sent to you is for 'US' region:

I believe that you should use the 'EU' region FW for your device.

You can check your device region on the device bottom sticker:

E-mail back to support and ask them if that's the problem.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#5
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Information

Helpful: 0

Views: 838

Replies: 4

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Firmware Update
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