Cannot Access the Internet when connecting an Archer AX6000/AX11000 to Starlink Gen 2?

Cannot Access the Internet when connecting an Archer AX6000/AX11000 to Starlink Gen 2?
Cannot Access the Internet when connecting an Archer AX6000/AX11000 to Starlink Gen 2?
2022-06-21 08:18:58 - last edited a week ago
This Article Applies to:
Archer AX6000 V1
Archer AX11000 V1


Issue Description/Phenomenon:
Starlink Gen 2 system generally includes a Starlink Terminal, a Starlink router, and an Ethernet adapter. This Ethernet adapter will give you the ability to hard wire the system and use non Starlink equipment with the system, and it is a must when connecting a non-Starlink router. However, SpaceX/Starlink doesn't guarantee performance with a non-Starlink router, the FAQ notes:


If you want to connect our TP-Link router like Archer AX6000/AX11000 to the Starlink Gen 2 system but unfortunately fail to connect to the internet, please go through this article to figure it out.


Available Solutions:

Solution 1 
Step 1. Upgrade and Install the below beta firmware on the Archer AX11000/AX6000, which will change the LAN1 port to be the WAN/Internet port to connect to the Starlink internet. Download and unzip the firmware file, then you will see the “.bin” firmware file, launch a web browser and go to the Advanced > System Tools > Firmware Upgrade page to upload the firmware file:
Archer AX11000_V1.0_220628
Archer AX6000_V1.0_220621
Note: 
1. Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
2. This beta version can be applied to both the EU and US versions.
Step 2. Connect the Starlink Ethernet adapter to the LAN1 port of the Archer AX11000/6000, then check if the internet works.

Solution 2 
Try modifying the Internet Negotiation Speed to 100 Mbps Full Duplex, then save and reboot the system to determine if the internet works.

For Archer AX6000, go to Advanced > System Tools > System Parameters page, scroll down to the bottom of the page, you see find Internet Port Negotiation Speed Setting, change it to 100 Mbps Full Duplex:

For Archer AX11000, go to Advanced > Network > Internet page, scroll down to the bottom of the page, you see find Internet Port Negotiation Speed Setting, change it to 100 Mbps Full Duplex:


Solution 3
If you happen to have a network switch, try to plug the switch between the Starlink Ethernet Adapter and the Archer AX6000/AX11000 WAN, that is Starlink router --- Ethernet Adapter --- Switch --- Archer AX6000/AX11000, then confirm if the internet works.


Feel free to comment below whether the issue gets fixed or not with the above two solutions. We will also investigate further and update the thread when there is a final solution, welcome to subscribe!

 

 

More Articles:
How to Connect and Set up a TP-Link Router to Starlink Internet

 

 

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6 Reply
Re:Cannot Access Internet when connecting to Starlink Gen 2
3 weeks ago

  @Kevin_Z Hi Kevin, any update about Archer AX11000 working at its top capacity with Starlink gen 2?

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Re:Cannot Access Internet when connecting to Starlink Gen 2
3 weeks ago
I tried solution 3, but it didn't work. The result were the same.
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Re:Cannot Access Internet when connecting to Starlink Gen 2
3 weeks ago

 

David_FlorX wrote

I tried solution 3, but it didn't work. The result were the same.

 

@David_FlorX Do you mean the internet still doesn't work when you add a gigabit switch between the Starlink Ethernet adapter and the AX6000? Do you have internet access if you plug the Starlink adapter into a computer directly? If still no internet, I would suggest connecting Starlink to troubleshoot the connection first and ensure there is an internet connection coming from the Starlink terminal.

 

Please let me know if you can make the Archer AX11000 work or not.

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#4
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Re:Cannot Access Internet when connecting to Starlink Gen 2
2 weeks ago

  @Kevin_Z Thank you for reaching out. The Archer AX11000 it is working with solution 2, changing to full duplex to 100M, but for some reason the wireless signal is not as strong as before. Any idea why is that?

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Re:Cannot Access Internet when connecting to Starlink Gen 2
2 weeks ago

 

David_FlorX wrote

  @Kevin_Z Thank you for reaching out. The Archer AX11000 it is working with solution 2, changing to full duplex to 100M, but for some reason the wireless signal is not as strong as before. Any idea why is that?

 

@David_FlorX How did you compare the wireless signal? Compare the signal before and after the AX11000 connecting to the Starlink Gen 2 network? Which signal becomes weaker, 2.4G or 5G? When modifying the Negotiation Speed for the WAN port, I assume it won't affect the wireless signal. You may run a Wi-Fi analyzer to review the wireless signal around you, and determine if there are too many interference, then you can choose a channel with less interference to confirm if the signal becomes better.

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#6
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Re:Cannot Access the Internet when connecting an Archer AX6000/AX11000 to Starlink Gen 2?
a week ago - last edited a week ago

 Solution two solved my problem

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