Wrong usage time

Wrong usage time

Wrong usage time
Wrong usage time
2022-07-16 08:04:50 - last edited 2022-07-19 05:54:09
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.6.0

Since last firmware update I get wrong usage times for the parental controls in the app. For example, for a profile with unlimited time it shows 22,5 hours usage time today... but it's 10.00 am here. The time settings (accessed via web interface) seem to be right. Actually, I try to see the "history" log for today and it's empty... but still shows 22,5 hours.

Anyone having this issue?

How can I fix this?

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#1
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1 Accepted Solution
Optimization version for Deco M5 1.6.0-Solution
2022-07-18 06:09:29 - last edited 2022-09-22 02:22:19

  @LURI_ Johnluan and Bennimack

Thank you very much for the feedback.

For the issue mentioned here, the insight time under parental control does not reset at 0:00 on firmware 1.6.0 of Deco M5.

Or If you have configured Time Limits, you might also notice the time allowance has been used up already, and cannot access the internet the next day.

 

Available Solution.

The latest firmware of Deco M5 has fixed this issue already and please make sure your firmware is up to date.

Please install the beta firmware and check whether the current issue could be fixed:

Deco M5-1.6.1 build 20220818

 

Bug fixes: 

1. Fixed the insight/time limit issue under Parental control.
2. Fixed the DDNS Issue under connection type.

 

Modifications/Improvements:
1. Optimized the DHCP function.
2. Optimized the Monthly Reports function.
3. Optimized the Clients List function. 
4. Improved system reliability.

 

Wi-Fi 7 Launch Replay: https://www.tp-link.com/us/wifi7/event | Leave me a message with any Urgent Requests, or Simply Feel Left Out
Recommended Solution
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#4
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29 Reply
Re:Wrong usage time
2022-07-17 11:42:29 - last edited 2022-07-17 23:07:24

  @LURI_ update: according to the app, my daughter has been already 28,7 (sic) hours today connected to wifi... Something's really wrong here.

Hints?

 

Edit: 34,7 hours and counting. It's being a long day...

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#3
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Optimization version for Deco M5 1.6.0-Solution
2022-07-18 06:09:29 - last edited 2022-09-22 02:22:19

  @LURI_ Johnluan and Bennimack

Thank you very much for the feedback.

For the issue mentioned here, the insight time under parental control does not reset at 0:00 on firmware 1.6.0 of Deco M5.

Or If you have configured Time Limits, you might also notice the time allowance has been used up already, and cannot access the internet the next day.

 

Available Solution.

The latest firmware of Deco M5 has fixed this issue already and please make sure your firmware is up to date.

Please install the beta firmware and check whether the current issue could be fixed:

Deco M5-1.6.1 build 20220818

 

Bug fixes: 

1. Fixed the insight/time limit issue under Parental control.
2. Fixed the DDNS Issue under connection type.

 

Modifications/Improvements:
1. Optimized the DHCP function.
2. Optimized the Monthly Reports function.
3. Optimized the Clients List function. 
4. Improved system reliability.

 

Wi-Fi 7 Launch Replay: https://www.tp-link.com/us/wifi7/event | Leave me a message with any Urgent Requests, or Simply Feel Left Out
Recommended Solution
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#4
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Re:Wrong usage time
2022-07-18 08:02:00

  @David-TP 

Hi, i have the same issue, can i get this beta version please

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#5
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Re:Wrong usage time
2022-07-18 20:04:35

  @David-TP 

 

I'm also having the same issue and have been trying to get through to chat support but have been stuck in first place for quite a while

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#6
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Re:Wrong usage time
2022-07-19 07:05:56

Is there a way reverse to previous fireware version?

 

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#7
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Re:Wrong usage time
2022-07-19 08:39:43
I tried, this doesmt solve the issue
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#8
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Re:Wrong usage time
2022-07-20 02:11:57

  @Johnluan 

Thanks for the update.

Can I have a screenshot of your insight settings now?

Would it help if you manually restart the Deco once after installing the beta firmware?

Wait for your reply.

Best regards.

Wi-Fi 7 Launch Replay: https://www.tp-link.com/us/wifi7/event | Leave me a message with any Urgent Requests, or Simply Feel Left Out
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#9
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Re:Wrong usage time
2022-07-20 13:23:50

  @David-TP I have already installed the beta firmware. I'll wait till midnight to see if usage time is actually reset to 0 and will let you all know.

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#10
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Re:Wrong usage time
2022-07-21 05:34:24 - last edited 2022-07-21 05:36:45

@David-TP New day... Unfortunately the beta firmware doesn't fix the problem. Still getting wrong times with all profiles.

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#11
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Re:Wrong usage time
2022-07-21 08:23:35

David-TP wrote

  @Johnluan 

Thanks for the update.

Can I have a screenshot of your insight settings now?

Would it help if you manually restart the Deco once after installing the beta firmware?

Wait for your reply.

Best regards.

LURI_ I would like to follow up on your case as well and can you help me check the above information?

Best regards.

Wi-Fi 7 Launch Replay: https://www.tp-link.com/us/wifi7/event | Leave me a message with any Urgent Requests, or Simply Feel Left Out
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#12
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