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Wrong usage time

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Wrong usage time

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Wrong usage time

LURI_

2022-07-16 08:04:50 - last edited 2022-07-19 05:54:09

Posts: 8

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Registered: 2022-07-16

Wrong usage time

2022-07-16 08:04:50 - last edited 2022-07-19 05:54:09

Tags: #Parental Control #Highlighted Thread

Model: Deco M5

Hardware Version: V3

Firmware Version: 1.6.0

Since last firmware update I get wrong usage times for the parental controls in the app. For example, for a profile with unlimited time it shows 22,5 hours usage time today... but it's 10.00 am here. The time settings (accessed via web interface) seem to be right. Actually, I try to see the "history" log for today and it's empty... but still shows 22,5 hours.

Anyone having this issue?

How can I fix this?

1 Accepted Solution

David-TP

2022-07-18 06:09:29 - last edited 2022-09-22 02:22:19

Posts: 12780

Helpful: 1790

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Stories: 9

Registered: 2020-04-14

Optimization version for Deco M5 1.6.0-Solution

2022-07-18 06:09:29 - last edited 2022-09-22 02:22:19

@LURI_ Johnluan and Bennimack

Thank you very much for the feedback.

For the issue mentioned here, the insight time under parental control does not reset at 0:00 on firmware 1.6.0 of Deco M5.

Or If you have configured Time Limits, you might also notice the time allowance has been used up already, and cannot access the internet the next day.

Available Solution.

The latest firmware of Deco M5 has fixed this issue already and please make sure your firmware is up to date.

Please install the beta firmware and check whether the current issue could be fixed:

Deco M5-1.6.1 build 20220818

Bug fixes:

1. Fixed the insight/time limit issue under Parental control.
2. Fixed the DDNS Issue under connection type.

Modifications/Improvements:
1. Optimized the DHCP function.
2. Optimized the Monthly Reports function.
3. Optimized the Clients List function.
4. Improved system reliability.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Recommended Solution

29 Reply

LURI_

LV1

2022-07-17 11:42:29 - last edited 2022-07-17 23:07:24

Posts: 8

Helpful: 14

Solutions: 0

Stories: 0

Registered: 2022-07-16

Re:Wrong usage time

2022-07-17 11:42:29 - last edited 2022-07-17 23:07:24

@LURI_ update: according to the app, my daughter has been already 28,7 (sic) hours today connected to wifi... Something's really wrong here.

Hints?

Edit: 34,7 hours and counting. It's being a long day...

David-TP

2022-07-18 06:09:29 - last edited 2022-09-22 02:22:19

Posts: 12780

Helpful: 1790

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Optimization version for Deco M5 1.6.0-Solution

2022-07-18 06:09:29 - last edited 2022-09-22 02:22:19

@LURI_ Johnluan and Bennimack

Thank you very much for the feedback.

For the issue mentioned here, the insight time under parental control does not reset at 0:00 on firmware 1.6.0 of Deco M5.

Or If you have configured Time Limits, you might also notice the time allowance has been used up already, and cannot access the internet the next day.

Available Solution.

The latest firmware of Deco M5 has fixed this issue already and please make sure your firmware is up to date.

Please install the beta firmware and check whether the current issue could be fixed:

Deco M5-1.6.1 build 20220818

Bug fixes:

1. Fixed the insight/time limit issue under Parental control.
2. Fixed the DDNS Issue under connection type.

Modifications/Improvements:
1. Optimized the DHCP function.
2. Optimized the Monthly Reports function.
3. Optimized the Clients List function.
4. Improved system reliability.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Recommended Solution

Johnluan

LV1

2022-07-18 08:02:00

Posts: 10

Helpful: 6

Solutions: 0

Stories: 0

Registered: 2020-11-04

Re:Wrong usage time

2022-07-18 08:02:00

@David-TP

Hi, i have the same issue, can i get this beta version please

Bennimack

LV1

2022-07-18 20:04:35

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2022-07-18

Re:Wrong usage time

2022-07-18 20:04:35

@David-TP

I'm also having the same issue and have been trying to get through to chat support but have been stuck in first place for quite a while

Johnluan

LV1

2022-07-19 07:05:56

Posts: 10

Helpful: 6

Solutions: 0

Stories: 0

Registered: 2020-11-04

Re:Wrong usage time

2022-07-19 07:05:56

Is there a way reverse to previous fireware version?

Johnluan

LV1

2022-07-19 08:39:43

Posts: 10

Helpful: 6

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Stories: 0

Registered: 2020-11-04

Re:Wrong usage time

2022-07-19 08:39:43

I tried, this doesmt solve the issue

David-TP

2022-07-20 02:11:57

Posts: 12780

Helpful: 1790

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:Wrong usage time

2022-07-20 02:11:57

@Johnluan

Thanks for the update.

Can I have a screenshot of your insight settings now?

Would it help if you manually restart the Deco once after installing the beta firmware?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

LURI_

LV1

2022-07-20 13:23:50

Posts: 8

Helpful: 14

Solutions: 0

Stories: 0

Registered: 2022-07-16

Re:Wrong usage time

2022-07-20 13:23:50

@David-TP I have already installed the beta firmware. I'll wait till midnight to see if usage time is actually reset to 0 and will let you all know.

#10

LURI_

LV1

2022-07-21 05:34:24 - last edited 2022-07-21 05:36:45

Posts: 8

Helpful: 14

Solutions: 0

Stories: 0

Registered: 2022-07-16

Re:Wrong usage time

2022-07-21 05:34:24 - last edited 2022-07-21 05:36:45

@David-TP New day... Unfortunately the beta firmware doesn't fix the problem. Still getting wrong times with all profiles.

#11

David-TP

2022-07-21 08:23:35

Posts: 12780

Helpful: 1790

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Registered: 2020-04-14

Re:Wrong usage time

2022-07-21 08:23:35

David-TP wrote

@Johnluan

Thanks for the update.

Can I have a screenshot of your insight settings now?

Would it help if you manually restart the Deco once after installing the beta firmware?

Wait for your reply.

Best regards.

LURI_ I would like to follow up on your case as well and can you help me check the above information?

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

#12

Wrong usage time

Wrong usage time

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