Archer AX11000 problem with internet connection after upgrade of firmware
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After firmware upgrade there is no internet connection after start TP-LINK router and ISP modem. TP-LINK router is faster with starting up and it is waiting with red led for ISP modem. After ISP modem is connected to internet, TP-LINK router is not connecting and "waiting" with red led. Also TP-LINK is not connecting automatically to the internet after ISP modem restart. When I disconnect LAN cable or I restart TP-LINK router then TP-LINK router is connecting without problem. I noticed that TP-LINK is connecting without any problem to the internet when ISP modem is already connected to internet. Something happened after firmware upgrade with automatic connection to the ISP modem when it is not connected to the internet. Before upgrade, TP-LINK "was waiting" for IPS modem with red light, and when IPS modem was connecting to the internet then TP-LINK also was connecting to the internet. Any suggestions?
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@gozamet I have the same issues at increased frequency every week. It's really frustrating.
Firmware Version: 1.3.2 Build 20221128 rel.45807(5553), Hardware Version: Archer AX11000 v1.6.
My only temporary fix is to turn off the router and back on. Like other users here, when I lose internet access (red led light on top), I cannot access the router managing page (192.168.1.1) even though my computer is supposed to be still connected to the wireless network.
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nachop wrote
@gozamet I have the same issues at increased frequency every week. It's really frustrating.
Firmware Version: 1.3.2 Build 20221128 rel.45807(5553), Hardware Version: Archer AX11000 v1.6.
My only temporary fix is to turn off the router and back on. Like other users here, when I lose internet access (red led light on top), I cannot access the router managing page (192.168.1.1) even though my computer is supposed to be still connected to the wireless network.
@nachop Thank you for following up on this topic.
Regarding the disconnect issue, can you please help provide more details, then our support engineers may help investigate further?
1. Have you tried all the troubleshooting suggestions provided in this thread? If not, please give it a try first.
2. Who is your ISP? What's the model of the modem?
3. What is the WAN connection type on the TP-Link router?
4. Was the internet stable before? What changes have you made to the network or the router before the disconnect issue happens?
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my problem was solved by BETA software. Later I loaded last official update software from TP LINK support page. Since then everything works perfectly.
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Here is an update on my situation.
I am with BT ISP in the UK with FTTP via OpenReach.
I got more internet disconnects but these times i could access the router interface via LAn.
I request a replacement router but within a few days of using it i had the same internet disconnect.
Here are what the logs show during the outages, only rebooting the router fixes it - internet reconnect via router web interface does not work.
2023-05-02 13:19:06 ppp[8259]: <6> 261021 pppoe send PADI Host-Uniq(2043) 2023-05-02 13:19:06 ppp[8259]: <6> 261026 pppoe send PADT due to(resending PADI) 2023-05-02 13:19:01 ppp[8259]: <6> 261021 pppoe send PADI Host-Uniq(2043) 2023-05-02 13:19:01 ppp[8259]: <6> 261026 pppoe send PADT due to(resending PADI) 2023-05-02 13:18:51 ppp[7219]: <6> 261021 pppoe send PADI Host-Uniq(1c33) 2023-05-02 13:18:51 ppp[7219]: <6> 261026 pppoe send PADT due to(resending PADI) 2023-05-02 13:18:41 ppp[7219]: <6> 261021 pppoe send PADI Host-Uniq(1c33) 2023-05-02 13:18:41 ppp[7219]: <6> 261026 pppoe send PADT due to(resending PADI) 2023-05-02 13:18:36 nat[7070]: <6> 211501 Initialization succeeded 2023-05-02 13:18:36 nat[7070]: <6> 211501 Initialization succeeded 2023-05-02 13:18:36 ppp[7219]: <6> 261021 pppoe send PADI Host-Uniq(1c33) 2023-05-02 13:18:36 ppp[7219]: <6> 261026 pppoe send PADT due to(resending PADI) 2023-05-02 13:18:35 ppp[10040]: <6> 261026 pppoe send PADT due to(phase disconnect device) 2023-05-02 13:18:35 ppp[10040]: <6> 261066 ppp send LCP TermReq due to Peer not responding
TP-Link advised the following:
2. On the other hand, we checked the system log, and there is the log" PPP sends LCP TermReq due to Peer not responding" in the system logs. The PPPoE connection has a keep-alive mechanism. The default setting of our router is to send keep-alive detection every 10s, only if the server does not respond three times in a row Our keep-alive detection, then the router will actively disconnect the PPPoE connection and generate this log.
3. According to our experience, if the keep-alive detection of the PPPoE link cannot be received, there may be the following reasons.
a. The ISP server thinks that our current PPPoE session is abnormal or the ISP server doesn't work suddenly, resulting in no keep-alive response.
b. The connection quality of the PPPoE is bad, which causes the connection between the router and ISP server to be interrupted.
c. The ISP server set a longer online interval parameter, Even if there is no keep-alive packet response within the 30s, the connection actually can still work normally.
4. For case c, if possible, can you go to the Advanced->Network->Internet page to change the Detect Online Interval from the default 10 seconds to 60 seconds for a test?
5. For case b, it is indeed possible that the port of the ISP modem or router is aging or broken, which leads to an unstable connection. Have you tried to replace the ethernet cable between the router and the ISP modem?
So I've changed my detect interval to 60s and switched to beta firmware 1.3.2 Build 20230410 rel.40038(4555).
With regards to the ISP modem it is a standard single port OpenReach ONT. I've already changed the ethernet cable. I am switching ISP but staying on the OpenReach FTTP so I am keeping the same ONT.
If I have this issue with my new ISP I will have to ask them for some help but given the lack of information and the rarity of the problem I don't see how they could help.
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@Kevin_Z My answers are:
1. Have you tried all the troubleshooting suggestions provided in this thread? I did and in fact my DNS has been setup like that from day 1.
2. Who is your ISP? What's the model of the modem? Spectrum , HiTron DOCSIS EN2251 DOCSIS 3.1 eMTA
3. What is the WAN connection type on the TP-Link router? Dynamic IP
4. Was the internet stable before? What changes have you made to the network or the router before the disconnect issue happens? Internet is stable with my previous Linksys AC1900 router. The issue has started since I introduced the tp-link router. The disconnects only happen on the tp-link router. My modem shows 2 solid blue led lights which mean service s still on but the tp-link router led is red and at the same time I cannot access the management page at 192.168.1.1.
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Thank you very much for getting back with the detailed info.
To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.
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