Deco M4 Devices keep disconecting
Hi
i was wondering if i could get some help.
I have Virgin media internet and decided to get a Mesh system and got the 3 pack Deco M4.
Installing was a breeze, it's connected to the Virgin media router (Modem mode) and using the main deco as a router and the other 2 decos as the satellites. The Virgin hub and the 'Main Deco' is placed on the bottom floor, one satellite is on the 1st floor, and another is on the 2nd floor.
Recently i was having an issue with the connection, certain devices just randomly disconnect from the WiFi but then reconnect seconds later. This is proving frustrating at times especially as my wife is working from home and her laptop gets disconnected from meetings. She has an Acer Swift Model 3 (2021)
As well as her laptop continuously disconnecting, our phones are also doing the same. I have a Samsung Galaxy S21 Ultra and my wife has a Galaxy S21, my mum has a Google Pixel 6, and my brother has an iPhone 13 Pro Max. All the phones are currently using up to date software.
I recently saw another post about a similar issue, and other comments suggested to disable Fast roaming etc. I have done this and some devices of the above devices stopped disconnecting, however the laptop still disconnects and my wife mentioned that she sometimes gets a message on her laptop saying connection is unstable, even though she is sitting next to one of the satellite decos. There's also times when watching Netflix etc on the smart TV then a pop up comes up saying the internet is disconnected then a few seconds later it comes back on again
I initially got the Deco mesh system to improve WiFi around my house but so far its just causing issues.
Can anyone give any information to sort this out?
Thank you