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Filter Content does not work

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Filter Content does not work

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Filter Content does not work
Filter Content does not work
2022-11-12 17:52:14 - last edited 2022-11-16 03:44:47
Tags: #Parental Control #HomeShield
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.1.1 Build 20220621 rel.71166(4341)

I'm trying to filter explicit content using the parental controls in the Tether app on router AX3000 (Archer AX55).

 

1. I create a new profile and add my device.

2. I verify that websites are showing up in the top 5 most visited websites, which means I have the correct device.

3. I verify that both a manual block and a bedtime completely disable internet from my device.

4. I enter "filter content" and check "Adult Content" and hit "Save".

5. Even after attempting to filter adult content, the device can still freely navigate to explicit content such as pornhub, xvideos, or explicit google results.

 

I ALSO have the AX5400 (Archer AX73) in a different house, and I've tested it and am finding the exact same issue on this device using the steps above.

 

Tether is up to date with v3.8.6 on Android. Both routers have fully updated firmware.


What am I missing?? I can't seem to find anyone else with this problem, and yet I can't get basic filters set up on two separate tp-link routers.

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#1
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5 Reply
Re:Filter Content does not work
2022-11-22 19:12:34

Anyone...?

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#2
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Re:Filter Content does not work
2022-11-23 03:10:03

@ChrisTaylor 

 

What is the device that you are trying to configure the Parental Control filter rules? Please check and ensure the device is not using a Private Address, which may void the Parental Control rules. Please check this FAQ for more details.

 

Try following this FAQ to disable it, then confirm again if Parental Control works.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#3
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Re:Filter Content does not work
2023-01-28 06:47:19

  @Kevin_Z  I don't have private address enabled. The device is correct. If I pause the internet it works. The adult blocking from the teen category works. But the site specific filters don't work. It's not YouTube, it's any site I add. In fact, I see the sites being accessed in the quick view and block them directly from there but I can access them again and I see them again in quick view with the greyed out option because they've already been blocked. 

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#4
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Re:Filter Content does not work
2023-01-28 17:00:44

  @Zorbs 

I have the same issue, just got xe75 pro router set of 3, adult filter dosent work at all.

Also the range is poor compared to my old Netgear Orbi. Might just go back to that

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#5
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Re:Filter Content does not work
2023-01-30 05:59:58

 

Zorbs wrote

  @Kevin_Z  I don't have private address enabled. The device is correct. If I pause the internet it works. The adult blocking from the teen category works. But the site specific filters don't work. It's not YouTube, it's any site I add. In fact, I see the sites being accessed in the quick view and block them directly from there but I can access them again and I see them again in quick view with the greyed out option because they've already been blocked. 

 

@Zorbs What is the model number of the TP-Link router? Is it AX73 or AX55? Please check and ensure the router firmware is up-to-date.

 

Are you using any VPN connection in the network? If yes, please try disabling the VPN connection on the client devices that you are blocking the website access, then monitor if it works.

 

If possible, please show us how do you configure the Parental Control settings on the router, then we can analyze further. You can email the settings on the router to support.forum@tp-link.com. Thank you.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Helpful: 1

Views: 2355

Replies: 5

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Parental Control HomeShield
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