Deco M5 Internet dropping every 5mins?!?

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Deco M5 Internet dropping every 5mins?!?

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MJJJ

2023-01-17 17:19:22

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Registered: 2023-01-17

Deco M5 Internet dropping every 5mins?!?

2023-01-17 17:19:22

Model: Deco M5

Hardware Version:

Firmware Version:

Hi,

I setup the Deco M5 last week, and had great success. Excellent wifi speeds and great coverage across my whole house.

However, today the network is largely unusable. Every 5 mins or so, the internet connection drops out then takes 30seconds to a minute to start back up. I switched back to my ISP router/modem and it works perfectly, no connection drops so figured that there is an issue with the M5's.

Additonally to this, I also notice that the M5 units (I have 3 across the house in total) get very hot and warm. Is this normal?

Many thanks, and please help.

1 Reply

David-TP

2023-01-18 09:00:06

Posts: 12361

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Registered: 2020-04-14

Re:Deco M5 Internet dropping every 5mins?!?

2023-01-18 09:00:06

@MJJJ Welcome to the community.

Due to the flat design of Deco M5, the CPU is quite close to the external shell and the operating temperature will be more easy to figure out.

During the disconnection, have you noticed any Deco turned red?

It is suggested to refer to the following troubleshooting guide:

Fix unstable connection when connected to the Deco network

Thank you very much.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

Deco M5 Internet dropping every 5mins?!?

Deco M5 Internet dropping every 5mins?!?

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