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Deco X80-5G unable to maintain 5G connection

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Deco X80-5G unable to maintain 5G connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ElJacko

2023-01-21 22:41:58

Posts: 2

Helpful: 5

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Registered: 2022-12-22

Deco X80-5G unable to maintain 5G connection

2023-01-21 22:41:58

Tags: #Feature Request #Firmware Update

Model: Deco X80-5G

Hardware Version: V1

Firmware Version: 1.0.0 Build 20220218 Rel. 44168

Enable the option "5G only" under Internet -> Network mode, as indicated in Configuratio Guide for Deco X80-5G.

This guide (https://www.tp-link.com/en/support/faq/3078/) has screenshots, so why only 5G Preferred option is available?

Also firmware update would be great, as logs are full of errors!

2 Reply

ElJacko

LV1

2023-01-29 10:29:44

Posts: 2

Helpful: 5

Solutions: 0

Stories: 0

Registered: 2022-12-22

Re:Deco X80-5G unable to maintain 5G connection

2023-01-29 10:29:44

As support side on tp-link products is non existent and no software updates are provided, I had to buy an Zyxel device, that is working without problems on N1 5G with speeds up to 250 down and 100 up, so X80-5G is just an 800 euro paper weight.

David-TP

2023-01-30 12:06:17

Posts: 12868

Helpful: 1816

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Registered: 2020-04-14

Re:Deco X80-5G unable to maintain 5G connection

2023-01-30 12:06:17

@ElJacko Hi, Really sorry for the inconvenience. I wish I has caught this post in the first place. We left for the new year vacation last week and did not check the forum frequently as usual. If you still had the Deco, I would be glad to provide further assistance, and you could email support.forum@tp-link.com with the following information:

1. May I know who is your SIM card carrier?

2. When 5G preferred is chosen, did Deco X50-5G still tend to use 4G a lot?

3. Could you please send some screenshots of the Internet settings page on the Deco APP?

By the way, may I know the model number of the Zyxel device?

Wait for your reply.

Thank you very much.

Best regards.

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Deco X80-5G unable to maintain 5G connection

Deco X80-5G unable to maintain 5G connection

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