Solution India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
This Article Applies to:
All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.
Issue Description/Background:
Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.
Available Solution
Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware.
For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811
For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801
For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801
For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815
For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816
For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815
For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928
For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127
For Archer MR200(EU) V5: Archer_MR200(EU)_V5_24040425
For Archer MR200(EU) V6: Archer_MR200(EU)_V6_24040425
For TL-MR6400(EU) V5: TL-MR6400(EU)_V5_20240425
For TL-MR100(EU) V2: TL-MR100(EU)_V2_240313
Notes:
1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.
If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.
You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot!
2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.
3) We will update this thread once there is any other beta firmware for other models or versions.
4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding
If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:
1. A screenshot of the Advanced > Status page.
2. A screenshot of the Advanced > Network > Internet page.
3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.
4. Model number, hardware and firmware version of the TP-Link router.
Do let the community know if there is anything else that we can help with. We are always happy to help.
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@Sunshine Any update on Tp-link MR-100..
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@Sunshine Kindly provide the solution for the jio SIM TP-Link. what is the solution of beta firmware, if only Jio sim works and others wont work.
If Jio changes something its should be mass boycott the jio sim, we all know. But since we have already purchased you device you should provide us the support for the same.
Provide some better firmware which works for all SIM , wha is the solution if only Jio works and other sim does not.
Please reframe this type of solution to cater specific needs where the other options not available.
I also raised the complain to the Jio ISP too about the SIM issues with our router and they are saying that we can not change only for TP-Link.
What a customer could do.
Either provide full proof solution or take your devices.
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Hi, previous beta firmware might not work with other SIM except for Jio, but the current beta firmware should work for both Jio and other SIMs, but since the new beta firmware is to solve Jio SIM issue, there is no need to install the beta firmware if users are using other SIMs.
If you have any further question or issue on your product, please let us know.
Diptir wrote
@Sunshine Kindly provide the solution for the jio SIM TP-Link. what is the solution of beta firmware, if only Jio sim works and others wont work.
If Jio changes something its should be mass boycott the jio sim, we all know. But since we have already purchased you device you should provide us the support for the same.
Provide some better firmware which works for all SIM , wha is the solution if only Jio works and other sim does not.
Please reframe this type of solution to cater specific needs where the other options not available.
I also raised the complain to the Jio ISP too about the SIM issues with our router and they are saying that we can not change only for TP-Link.
What a customer could do.
Either provide full proof solution or take your devices.
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What is the hardware version of your MR100?
As far as I know, the MR100 uses completely different chips, thus the solution is different from MR600/MR6400 etc., currently I don't have specific information about when MR100 could update firmware for this issue, once there is any more information, I will share on this thread.
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Hi, if your MR200 is V5.20 or V5.30, please try the beta firmware on Solution part of the original post, I just added MR200 V5.20&V5.30 and MR6400 V5.20 beta firmware today.
Note: For Jio SIM, if it is not plug and play, please remember to create APN profile manually and set PDP Type as XLAT.
PavanB wrote
@Sunshine When can we expect the firmware upgrade for MR200 v5?? If you require some details I can help. But please escalate it faster.
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@Sunshine Okay thanks, though I don't think I should tweak as Airtel 4G sim is working fine the only problem is Jio 5G sim is not working which I should get it replaced if I need Jio to work kn the router.
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@Sunshine Hi, I have MR200 V5.0, please release the beta firmware for v5.0.
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Sir please help.
Jio sim issue my router mr100.
Hardware - TL-MR100 v1 00000001
Firmware - 1.6.0 0.9.1 v0001.0 Build 221011 Rel.71875n
I use it for study purpose and I live in a village so I don't have any other options.
Please help
Thank you.
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