Solution India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
This Article Applies to:
All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.
Issue Description/Background:
Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.
Available Solution
Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware.
For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811
For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801
For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801
For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815
For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816
For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815
For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928
For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127
For Archer MR200(EU) V5: Archer_MR200(EU)_V5_24040425
For Archer MR200(EU) V6: Archer_MR200(EU)_V6_24040425
For TL-MR6400(EU) V5: TL-MR6400(EU)_V5_20240425
For TL-MR100(EU) V2: TL-MR100(EU)_V2_240313
Notes:
1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.
If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.
You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot!
2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.
3) We will update this thread once there is any other beta firmware for other models or versions.
4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding
If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:
1. A screenshot of the Advanced > Status page.
2. A screenshot of the Advanced > Network > Internet page.
3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.
4. Model number, hardware and firmware version of the TP-Link router.
Do let the community know if there is anything else that we can help with. We are always happy to help.
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Please provide the model number, hardware version and current firmware version of your TP-Link 4G router.
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Hi, thank you very much for the feedback.
The beta firmware added a new technology to support the Jio 5G network, there might be some issue with other ISP SIM card, and the future official solution will differentiate between ISPs. And for now, if you would like to use Jio SIM card, please continue using the beta firmware, if you would like to use other ISP SIM card, it is recommended to install previous firmware version.
By the way, if you still have Jio 4G SIM card, please let me know if Jio 4G card still works fine on this beta firmware.
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Yes, the Jio 4G SIM card works, but there is still the same issue as with other 4G SIM cards. Some sites will load, while others will not. Additionally, please note that I am using 8.8.8.8 and 8.8.4.4, so there is no question of DNS not resolving.
In regard to using the Jio 4G SIM card specifically, I would like to add that the Wi-Fi was providing no internet. Only Ethernet was working, or maybe it was something specific to me.
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@Sunshine please find the firmware and model
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@Sunshine I have got MR6400 v1 and have been using jio sim on it, Recently i tried to use a jio sim which is 5g ready and was not able to connect internet, in access point setting it will only connect to ipv6 and the 3g/4g connection status is shown as connected but it cannot connect to internet. Please provide needed support in this matter. I have got 2 MR6400 devices and both cannot connect with jio sim.
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@Sunshine beta version for v3, internet works, but SMS doesn't work. Also when unplugged and shut down over a nights time, I am not able to connect to internet the next morning, will require to reflash with beta firmware.
when can we expect a stable release please.
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I am also having the same issue, The router stops providing **internet after a point of time, I have jio 5g sim and beta firmware, and I have had this problem twice so far, I don't resort immediately to flashing the beta firmware again but instead factory restore and restoring old configuration. That's far easier.
**Also, It'd very odd, that google[dot]com and google's other sites works perfectly while no other sites seem to work when this happens!
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Hi, with 5G Jio SIM card on the beta firmware, when the internet stops working, please share with us screenshots of Advanced->Status page, Advanced->Network->Internet page along with the system log file.
Besides, if you just restart the MR600 or reinsert the 5G Jio SIM, will the internet recover or not?
@Kilsa Regarding Jio SMS issue, please refer to: Can’t send and receive SMS on TP-Link 4G Routers with Jio SIM card
@realChandan regarding the 4G Jio SIM issue, please also help to share those screenshots and log file. Normally the wired and wireless client devices should be the same behavior, may I know if you were using the same client device when testing wired and wireless connection?
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Hi, may I know if your two MR6400 are both V1? Actually the MR6400 V1 has been discontinued for many years, I am afraid there is no plan to release new firmware for V1 MR6400.
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@realChandan Now jio 5g sim is working even on previous firmware Archer MR600(EU)_V2_220826. But airtel sim is not working on it. Cannot connect to internet. Signal strength is 100%, sms working. Please flash last firmware version Archer MR600(EU)_V2_220826 and check is airtel sim works on your router or not.
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