Solution India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
This Article Applies to:
All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.
Issue Description/Background:
Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.
Available Solution
Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware.
For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811
For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801
For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801
For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815
For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816
For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815
For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928
For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127
For Archer MR200(EU) V5: Archer_MR200(EU)_V5_24040425
For Archer MR200(EU) V6: Archer_MR200(EU)_V6_24040425
For TL-MR6400(EU) V5: TL-MR6400(EU)_V5_20240425
For TL-MR100(EU) V2: TL-MR100(EU)_V2_240313
Notes:
1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.
If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.
You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot!
2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.
3) We will update this thread once there is any other beta firmware for other models or versions.
4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding
If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:
1. A screenshot of the Advanced > Status page.
2. A screenshot of the Advanced > Network > Internet page.
3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.
4. Model number, hardware and firmware version of the TP-Link router.
Do let the community know if there is anything else that we can help with. We are always happy to help.
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@Sunshine Can I downgrade the firmware of MR600 from Archer MR600(EU)_V2_220826 to Archer MR600(EU)_V2_210208? Because send/receive messages are not working/not showing.
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@RameshGokamalla no after you upgrading to beta firmware only jio sim will work. Sending and receiving sms will not work even after downgrading.. airtel, vi not working even after downgrading
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@amitkray31 need TP link mr 200
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@Phwilao I didn't upgrade to beta firmware. it is a stable build released in March for the Archer MR600 V2 router. since then messaging is not working.
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I won't be using this router after tomorrow, as I have got 5g in my area, so I'll use my phone hotspot rather (5g for me is 50x faster than current 4g)
I had used Archer MR600 v2 with the beta firmware
I have so far raised concerns regarding the other SIM cards not supporting, and as others have also pointed out seemingly only Ip v4 connection's aren't working for other SIM cards. I didn't get a chance to put Airtel SIM again ever since I put it last time, because Airtel SIM was in my phone and I didn't want to remove it and put it in router and again put back in.
Another point to be noted, and I have also raised this concern that the router suddenly stops working mostly after a restart, and the way to fix that is by factory resetting the router and then restore old configuration.
Another point to be noted, that after installing this beta firmware you can't roll back to old firmware, I had personally seen this. As I tried to rollback in the beginning.
If someone today wants to install beta firmware, I would discourage in doing so because you can't use other SIM cards afterwards and can't rollback along with other bugs, Instead it's pretty easy to get a new Jio SIM card nowadays so maybe do that.
And for me, I'll stop using it from tomorrow, As I got 5g now!
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@realChandan yes..I am also using separate mobile for 5g internet..worst support experience from tplink technical team.
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@realChandan I didn't upgrade to beta firmware. But, SMS services are not working in the latest stable build of MR600 V2. Can downgrade to working firmware will it become a problem later?
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RameshGokamalla wrote
@Phwilao I didn't upgrade to beta firmware. it is a stable build released in March for the Archer MR600 V2 router. since then messaging is not working.
If it is a JIO Sim then messaging will not work because MR600 V2 does not support Volte. Airtel SIM SMS will work
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@senpoos1 really? 🙄 💩.
I used SMS with V! SIM card. Which tp-link router supports VoLTE then?
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