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After upgrade to 1.7.0 Build 20230504 Rel. 63624 in my 3 deco m5, it seems I can't access the router settings from mobile app outside from the network. Anyone else have this problem?
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Hi, I have seen similar feedback before and Could you please help me check the following details:
1. Can I have a picture of the error message on the Deco APP when you try to access the Deco remotely?
2. May I know who is your internet service provider?
3. Could you please refer to this link to help me submit the Deco APP log:
Wait for your reply.
Thank you very much.
best regards.
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I am from Dhaka Bangladesh
using Dot Internet
the router is providing internet and there is no change
but if i try to search for upgrade in app even when in same network, it says failed but in website if i search then it says no new found which is normal
also can't access with app without being on same netwoy
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Thanks and how about the APP log from the Deco APP? Could you please help me submit the current APP log?
Best regards.
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@David-TP sent
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I have had this problem in the past and it was solved by rebooting the main deco.
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@Buff-man yeah that used to work in the past
but now doesn't seem to work after upgrade
tried many times
maybe it's the ios app? I am not sure
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@David-TP I am also facing the same issue.
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