Upgrade

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Upgrade

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Upgrade
Upgrade
2023-06-08 03:22:39 - last edited 2023-06-13 08:52:14
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.7.0 Build 20230504 Rel. 63624

After upgrade to 1.7.0 Build 20230504 Rel. 63624  in my 3 deco m5, it seems I can't access the router settings from mobile app outside from the network. Anyone else have this problem?

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#1
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1 Accepted Solution
Re:Upgrade-Solution
2023-06-13 08:52:09 - last edited 2023-06-13 08:52:45

@David-TP  fixed by beta firmware from tplink representative Ives.lin

 

thanks a lot!!!

Recommended Solution
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#8
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8 Reply
Re:Upgrade
2023-06-09 06:15:41

  @Bhooty 

Hi, I have seen similar feedback before and Could you please help me check the following details:

1. Can I have a picture of the error message on the Deco APP when you try to access the Deco remotely?

2. May I know who is your internet service provider?

3. Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Wait for your reply.

Thank you very much.

best regards.

 

 

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#2
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Re:Upgrade
2023-06-09 06:21:51 - last edited 2023-06-09 06:22:44

  @David-TP 

 

I am from Dhaka Bangladesh 

using Dot Internet 

 

the router is providing internet and there is no change

 

but if i try to search for upgrade in app even when in same network, it says failed but in website if i search then it says no new found which is normal

 

also can't access with app without being on same netwoy

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#3
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Re:Upgrade
2023-06-09 06:56:32

  @Bhooty 

Thanks and how about the APP log from the Deco APP? Could you please help me submit the current APP log?

How to submit Deco APP log

Best regards.

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#4
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Re:Upgrade
2023-06-09 06:59:40

  @David-TP sent

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#5
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Re:Upgrade
2023-06-13 07:37:22

I have had this problem in the past and it was solved by rebooting the main deco.

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#6
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Re:Upgrade
2023-06-13 07:41:34

  @Buff-man yeah that used to work in the past

 

but now doesn't seem to work after upgrade 

tried many times

 

maybe it's the ios app? I am not sure

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#7
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Re:Upgrade-Solution
2023-06-13 08:52:09 - last edited 2023-06-13 08:52:45

@David-TP  fixed by beta firmware from tplink representative Ives.lin

 

thanks a lot!!!

Recommended Solution
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#8
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Re:Upgrade
2023-06-13 16:31:44

  @David-TP I am also facing the same issue.

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#9
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