Vpn client connected but unable to access any network

Vpn client connected but unable to access any network

Vpn client connected but unable to access any network
Vpn client connected but unable to access any network
2023-07-04 06:41:14 - last edited 2023-07-04 06:44:03
Tags: #VPN
Model: Deco XE75  
Hardware Version: V1
Firmware Version: 1.2.6

Hello everyone,

 

I'm seeking assistance with troubleshooting a recent firmware update that enabled the VPN client on my Deco device. Here's an overview of the issue:

I have a VPN server running on a Synology NAS, and I can successfully access the different VPN configurations (PPTP or L2TP/IPSec) from my iPhone, Mac, or Windows devices without any problems. However, when attempting to set up the connection on my Deco device, I encountered the following results:

 

  1. PPTP: Deco is able to establish a connection.
  2. OpenVPN: Deco is able to establish a connection.
  3. L2TP/IPSec: Deco shows "Connecting" but is unable to set up a connection.

 

Even when the connection is successfully established, any device added to the "Access Permission" -> "Client List" on the Deco device is unable to access the internet.

Prior to switching to Deco, I had an AX21 router with a built-in VPN client. With that router, I was able to use PPTP VPN and selectively allow certain devices to utilize the VPN connection without encountering any issues. (L2TP/IPSec also not working)

 

I would appreciate guidance on further troubleshooting steps. Thank you.

 

 

 

 

 

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#1
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5 Reply
Re:Vpn client connected but unable to access any network
2023-07-04 08:18:25

  @BarneyH 

Hi, welcome to the community.

Please change the Deco WAN DNS to 8.8.8.8/8.8.4.4 per link:

And is the Synology NAS also connected to Deco?

As for Archer AX21, do you mean only the PPTP VPN client works, OpenVPN and L2TP/IPSec did not work either?

Wait for your reply.

Best regards.

 

 

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#2
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Re:Vpn client connected but unable to access any network
2023-07-04 18:14:53

  @David-TP Thanks for replying to me.

 

I followed the instruction from https://www.tp-link.com/us/support/faq/1855/ to manual assign primary/secondary dns, but the result remain the same. The device that I put into the Access list is still unable to access internet but can use the Deco App. Are there other tips that I cantry?

 

For the Synology NAS, it is not connect to Deco and is located in another location. 

For the AX21, I have only tried PPTP and L2tp/IPSec, and yes only PPTP is working. L2TP/IPSec stuck in "Conntecting"

 

Thank you.

 

 

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#3
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Re:Vpn client connected but unable to access any network
2023-07-05 07:25:36

  @BarneyH 

Hi, Thanks for the update.

I would like to forward your case to the engineers for further assistance. Please refer to the email for more suggestions.

 

Best regards.

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#4
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Re:Vpn client connected but unable to access any network
2023-12-25 16:16:41
Did you ever get this working? I'm facing the exact same issue with my PX50
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#5
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Re:Vpn client connected but unable to access any network
2023-12-26 06:28:02

Hello @MMBB, I got a firmware update fixed the issue for PPTP, but L2TP/IPSec is still not working on my end.

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#6
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