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VPN Client username problem

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VPN Client username problem

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Deteorek

2023-07-21 09:00:10 - last edited 2023-08-04 06:15:27

Posts: 5

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Registered: 2023-07-21

VPN Client username problem

2023-07-21 09:00:10 - last edited 2023-08-04 06:15:27

Tags: #VPN #Firmware Update

Model: Archer AX72

Hardware Version: V1

Firmware Version: 1.2.1 Build 20230626 rel.36899(4555)

Hello, I have a problem with starting the VPN Client service. During the configuration, I need to enter a username which, in the case of my VPN service provider (Getflix), has the format "VPN-123456". Unfortunately, the text field does not accept the "-" character in the username. The service provider cannot change the username. This issue was not present in the previous firmware version, but after updating to the latest version last week, there is no option to revert back. What should I do? Is there any way to work around this problem?

1 Accepted Solution

Kevin_Z

2023-08-04 06:15:15 - last edited 2023-08-04 06:15:27

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Re:VPN Client username problem-Solution

2023-08-04 06:15:15 - last edited 2023-08-04 06:15:27

Hello @Deteorek

Happy to inform you that we have got the beta firmware which aims to fix the issue you're reported here. Please download and install the beta firmware on your AX72 to confirm if you can connect to your OpenVPN server:

Archer AX72 Failed to Connect to OpenVPN Server When There Is "-" in the Username

Please let me know if this beta firmware helps or not. Thank you very much.

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3 Reply

Deteorek

LV1

2023-07-21 09:06:08

Posts: 5

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Registered: 2023-07-21

Re:VPN Client username problem

2023-07-21 09:06:08

@Deteorek

Sunshine

2023-07-27 09:54:20

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Re:VPN Client username problem

2023-07-27 09:54:20

@Deteorek

Hi, thank you very much for posting on TP-Link Community.

We have reported the issue to senior engineer, they will confirm it and provide solution accordingly. We will keep you informed once there is any update.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.