Deco M4 hows white light but cannot provide internet connection

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Deco M4 hows white light but cannot provide internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M4 hows white light but cannot provide internet connection
Deco M4 hows white light but cannot provide internet connection
2023-08-19 14:56:36 - last edited 2023-08-19 15:03:37
Model: Deco M4  
Hardware Version:
Firmware Version:

My Deco model shows white light which according to the manual indicates that it should provide internet. However, my phone and PC cannot connect to the internet. The Wi-Fi settings on my phone says "Connected to network, cannot provide internet connection", while the PC simply says "No Internet".

 

The Deco app says "Everything works fine", so I'm not sure what exactly is causing the issue. Thei-Fi from the router works fine so I assume the problem is the deco devices

 

I tried replugging the connectors, restarting both deco devices, and even factory resetting them to no avail. I've tried resetting 3 times but it still cannot connect to the internet.

 

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Re:Deco M4 hows white light but cannot provide internet connection
2023-08-21 03:12:21

  @Sobasoba 

Hi, Thank you very much for the feedback.

Since your main ISP router also supports Wi-Fi, did it make any difference if you set Deco M4 into access point mode?

How to set up Deco to work in Access Point mode

If possible, it is also suggested to remove Deco M4 and connect a laptop to the same Ethernet port and check whether you could get internet from the computer.

 

Wait for your reply.

best regards.

 

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