Deco M4 light is white but no internet connection

sophiatendido

2024-04-30 14:19:19 - last edited 2024-04-30 22:50:58

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Registered: 2024-04-30

Deco M4 light is white but no internet connection

2024-04-30 14:19:19 - last edited 2024-04-30 22:50:58

Tags: #Network Connectivity #Access Point Mode

Model: Deco M4

Hardware Version: V2

Firmware Version: 1.5.4 Build 20220113 Rel. 38349

Hello,

We set up our M4 unit today and all went smoothly. However, we aren't able to get internet connection through the mesh wifi network even though the light on the device is solid white. We've also switched it to Access Point mode. Internet connection through the ISP router is fine. Hope someone can help us solve this issue, thanks!

1 Reply

David-TP

2024-05-06 07:09:44

Posts: 12293

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Registered: 2020-04-14

Re:Deco M4 light is white but no internet connection

2024-05-06 07:09:44

@sophiatendido

Hi, May I know the model number of your ISP router?

Have you set up any Access Control or DNS filter on the ISP router?

If there is more than one Ethernet port on the ISP router, please also connect the first main Deco M4 to another Ethernet port to the ISP router.

Thank you very much and best regards.

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Deco M4 light is white but no internet connection

Deco M4 light is white but no internet connection

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