Deco app doesn’t find device x60

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Deco app doesn’t find device x60

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco app doesn’t find device x60
Deco app doesn’t find device x60
2023-09-17 20:48:26
Model: Deco X60  
Hardware Version: V2
Firmware Version: Don’t know

My deco app can't seem to find my devices.. I have bridged my router and WiFi is working from my deco but I can't change ssid or password. What to do? I can't access setup on pc.. only keeps telling me to download the app that doesn't work. 

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#1
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Re:Deco app doesn’t find device x60
2023-09-18 03:43:16

  @Deg3as 

Hi, what is the error message/notification when you log into the Deco APP, such as "We couldn't find Deco" or "Let's begin"?

Please also refer to the following suggestions:

Paint Your Home in Wi-Fi/ Let's begin on the Deco APP

We couldn't find Deco. Something wrong with the Cloud service

 

If you still need further assistance, please leave me a message with the MAC address on the main Deco X60.

Thank you very much and best regards.

 

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#2
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Re:Deco app doesn’t find device x60
2023-09-18 15:50:09

  @David-TP no error message nor notification.. app just keeps looking for the units and doesn't find them. 
 

mac e4-c3-2a-cb-c6-ec

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#3
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Re:Deco app doesn’t find device x60
2023-09-26 19:29:55

  @David-TP will I get help or?

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