My Deco M9 does NOT block the sites I have selected or added manually

My Deco M9 does NOT block the sites I have selected or added manually

My Deco M9 does NOT block the sites I have selected or added manually
My Deco M9 does NOT block the sites I have selected or added manually
2023-09-27 14:23:38 - last edited 2023-10-07 02:02:35
Model: Deco M9 Plus  
Hardware Version:
Firmware Version: 1.2.11 build 20190926 REL 55727

Parent control is not working at all.  Let's take instagram as an example.  I blocked it via the given list and I added it manully.  I see it as blocked in history (see picture) but on the device I can browse to Instagram just fine.  And yes, I removed the brower cache and I tried via a private browser session.  No cigar.

 

It never worked 100%, but now it does not work at all.  

 

 

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#1
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1 Accepted Solution
Re:My Deco M9 does NOT block the sites I have selected or added manually-Solution
2023-10-07 01:28:23 - last edited 2023-10-07 02:02:35

  @jakke91 

Hi, The current issue might be related to this post:

HomeCare Parental Control & QoS Suddenly Stopped Working

The latest firmware 1.6.2 has fixed this issue already and please refer to this link to upgrade the firmware first:

How to Update the Firmware of Deco--method 3 via upgrade tool.

Best regards.

Recommended Solution
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#4
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Re:My Deco M9 does NOT block the sites I have selected or added manually
2023-09-28 03:21:11

  @jakke91 

Hi,

check whether the Virtual MAC address / Private Address feature is enabled on the controlled device,if so,please disable them

disable IPv6 and VPN on the controlled device

you could upgrade the firmware to the latest one

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#2
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Re:My Deco M9 does NOT block the sites I have selected or added manually
2023-09-29 07:03:36

Problem is with all my pc's/tablets.

 

 

 

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#3
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Re:My Deco M9 does NOT block the sites I have selected or added manually-Solution
2023-10-07 01:28:23 - last edited 2023-10-07 02:02:35

  @jakke91 

Hi, The current issue might be related to this post:

HomeCare Parental Control & QoS Suddenly Stopped Working

The latest firmware 1.6.2 has fixed this issue already and please refer to this link to upgrade the firmware first:

How to Update the Firmware of Deco--method 3 via upgrade tool.

Best regards.

Recommended Solution
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  1  
#4
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Re:My Deco M9 does NOT block the sites I have selected or added manually
2023-10-20 09:22:08

  @David-TP  Thank you for the update.  Unfortunately I cannot update the Deco that way, I get:

 

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#5
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Re:My Deco M9 does NOT block the sites I have selected or added manually
2024-03-18 20:21:13

  @jakke91 The soluion concerning the faling update software was disabling all network cards execpt (in my case) the wifi adapter.

 

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