This Article Applies to：

Deco X73-DSL_V1,Deco PX50_V1, Deco X50_V1

Issue Description:

Some users reported that, when connecting to Deco, devices that use the Zscaler VPN service, are close to unusable. For example, With the Zscaler VPN connected, the laptop only got 2-6mbps upload and the upload traffic is often blocked out or timed out. While without Zscaler, the laptop is able to get 400-800mbps Upload.

Possible Suggestions:

1. Please confirm the Zscaler VPN client utility is up-to-date.
 

2. If there is already an ISP-supplied router, please temporarily set Deco in Access Point mode.

How to set up Deco to work in Access Point mode
 

3. Please install the following beta firmware and comment below whether it worked or not.

4. If you experienced a similar issue on other models, please feel free to comment below with the following details, then the case will be forwarded to the engineers for further investigation:

• The Internet connection type under Deco APP>More>Internet Connection.
•  Are you able to stably reproduce this issue on the device?
•  Is the PC connected to the Deco network by ethernet or wireless?