X55 Firmware Update Connection Preference No Longer Works

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X55 Firmware Update Connection Preference No Longer Works

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
X55 Firmware Update Connection Preference No Longer Works
X55 Firmware Update Connection Preference No Longer Works
2023-10-25 12:43:23 - last edited 2023-10-25 13:06:09
Model: Deco X55  
Hardware Version:
Firmware Version: 1.3.1 Build 20230824 Rel. 74320

After upgrading the firmware, connection preference no longer works on satellite decos. Everyhting was working fine before this latest update. Every time I try to set connection preference I get the error "Failed to save the information. Please try again later". My current set up is PX50 as main deco with one other PX50 connected via powerline. Satellites are X55 and M5 units. I can no longer save connection preference on any satellite unit, but was able to do so before upgrading firmware on the x55s. 

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4 Reply
Re:X55 Firmware Update Connection Preference No Longer Works
2023-10-26 09:45:18 - last edited 2023-10-26 09:48:23

  @epymsam 

Hi, welcome to the community.

Could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

Do you try to set Connection preference for satellite Deco X55 or Deco M5?

Or could you send me a picture of the current network map on the Deco APP, and mark out which satellite unit you want to set connection preference for and which is the preferred Deco?

 

By the way, Deco PX50 released 1.2.1 firmware last week and you could also try to manually update Deco PX50 to the latest 1.2.1 firmware if satellite PX50 is the preferred Deco:

https://www.tp-link.com/us/support/download/deco-px50/#Firmware

Wait for your reply and best regards.

 

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Re:X55 Firmware Update Connection Preference No Longer Works
2023-10-26 10:27:22

  @David-TP 

 

Thanks for your message. Please see attached image. I'm trying to set the Kitchen satellite's connection preference to the TV Room. the Kitchen is an X55 and the TV Room is a PX50. I sent you the logs through the app as requested. When checking for updates through the app, it does not find the new PX50 firmware. Could the fact that the main deco is a PX50 be affecting this? Note that I am unable to save connection preference on any satellite deco since the X55 firmware update. 

 

Thanks for your help. 

 

epymsam.

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Re:X55 Firmware Update Connection Preference No Longer Works
2023-10-26 12:16:16

  @epymsam @David-TP 

 

this is case number: TKID231047997

 

thanks! 

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Re:X55 Firmware Update Connection Preference No Longer Works
2023-10-27 02:39:22

  @epymsam 

Hi, Thank you very much and I have received the APP logs.

Please refer to the email for further suggestions.

Best regards.

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