Satellite Deco X90 satellite unit randomly goes red light

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Satellite Deco X90 satellite unit randomly goes red light

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Satellite Deco X90 satellite unit randomly goes red light
Satellite Deco X90 satellite unit randomly goes red light
2023-11-09 19:25:26
Model: Deco X90  
Hardware Version: V1
Firmware Version: 1.2.4 Build 20230807 Rel 69977

Every few days, it seems one of our satellite Decos goes to Red Light.  First it drops its clients, and it's still green.  Then as we go scrambling to see if the internet is down on other clients, we look again, and it's red light.  There's no recovery from this except unplug the unit and plug it back in.

We do not have a connectivity issue to the main Deco.  They are literally in clear line of sight of one another, about 25 feet apart.

 

I caught it in the act today, and downloaded the system log from the web management page.  The outage "incident" was during or just before 14:42, and the log covers that time.  About 5 minutes later is when we unplugged it to restart it.  The unit with the outage is MAC 34-60-F9-5F-6F-68.  The Main Deco unit is MAC 34-60-F9-5F-70-44.

 

I can't seem to upload the log file, but here's a link to it on my Dropbox.  https://www.dropbox.com/scl/fi/p2zpgr1dndhmet2j2qgp6/log-2023-11-09.log?rlkey=z6s8fmk3qm0rmrzkzur6oroam&dl=0

 

Can we get help with why this happens randomly please?  Thanks!

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#1
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3 Reply
Re:Satellite Deco X90 satellite unit randomly goes red light
2023-11-10 06:05:46

  @Lex2023 

Hi, Welcome to the community.

Have you tried swap the location of the offline Deco X90 with other satellite X90 to see whether the disconnection always follows this specific unit?

And How often would the internet connection dropped out on this unit?

Wait for your reply and best regards.

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#2
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Re:Satellite Deco X90 satellite unit randomly goes red light
2023-11-10 12:16:04

Thanks  @David-TP ,

 

We'll swapp this one with the one that's near the bedroom and see.  It may take a number of days before it happens agian.

 

I was hoping that because I caught it red handed, and got a log file capture, that the problem could be identified.

 

 

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#3
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Re:Satellite Deco X90 satellite unit randomly goes red light
2023-11-24 20:31:14

I think that did it!  We haven't had the problem since we swapped them.  Hope I'm not speaking too soon.  Thanks!

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#4
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