Samsung A32 going to "wifi connected without internet" on Deco S7 mesh

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Samsung A32 going to "wifi connected without internet" on Deco S7 mesh

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Samsung A32 going to "wifi connected without internet" on Deco S7 mesh
Samsung A32 going to "wifi connected without internet" on Deco S7 mesh
2023-12-05 07:46:51
Model: Deco S7  
Hardware Version: V1
Firmware Version: 1.4.1 Build 20230324 Rel. 50892

I recently bought a 2-pack DECO S7 system to get rid of dead spots in my house.

All works fine for most devices, except for my wife's Samsung A32.

Every now and again it goes back to 4G connection, with the Deco connection on the phone saying "Connect without internet". 

Switching wifi off and on resolves it for a while, but it then happens again after a while.

I haven't been able to find a pattern to this. 

Older phones, XBox, alarm system and laptops / PC's does not show this issue and remains connected to the internet.

 

Any advice or suggestions would be appreciated. I'd hate to have to return this system just due to one device having issues, but it is a massive irritation at the moment.


Things I've tried so far:

- restarted deco mesh (no upgrades available)
- restarted phone
- updated phone
- switched phone to guest network set up with 2.4GHz only (assumption that bad reception at bad of house on 5GHz was causing connection drop). Signal strength is better, but phone still loses internet periodically.
- assigned static IP to phone (plus reserved that IP on DECO)
- disabled beamforming
- disabled fast roaming
- on phone - assigned 8.8.8.8 / 8.8.4.4 as DNS 
- on phone - disabled intelligent wifi to fail back to 3g

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Re:Samsung A32 going to "wifi connected without internet" on Deco S7 mesh
2023-12-06 06:58:23 - last edited 2023-12-06 06:59:19

  @JacquesJZa 

Hi, I also suggest to turn off "Mesh Technology" on the Deco APP for Samsung A32.

https://community.tp-link.com/en/home/kb/detail/412552#III

Except for Deco S7 kit, Do you have another wireless router? If yes, can I have its number number?

 

Thank you very much and best regards.

 

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Re:Samsung A32 going to "wifi connected without internet" on Deco S7 mesh
2023-12-06 09:55:50

  @David-TP 

 

Thanks for the feedback. I have tried that as well.

the setup is

 

Internet <----> Fibre ONT <----> Deco S7 #1 in Router mode <----> Deco S2 #2

<----> = ethernet cable backhaul

 

No additional wifi routers in the picture.

 

At this point I have tried so many options that I have kind of lost track, so I have reset the wifi config on the phone completely and started from scratch.

So I have:

- Phone updated to latest android version

- Phone connected to standard wifi SSID on Deco (2.4GHz and 5GHz)

- Guest network not configured on phone

- Static IP on phone

- Phone wifi using phone MAC, not random MAC

- Phone DNS configured to Google DNS (8.8.8.8 / 8.8.4.4)

- Beamforming disabled

- Fast Roaming disabled

- Mesh wifi ENabled for phone on Deco

- Phone set to High Priority on Deco

- Reserved IP for phone on Deco - same as static IP in wifi config

 

I have tested that the phone switches over between Deco's when moving around without dropping internet connection.

I also confirmed that the phone switches from 5GHz to 2.4GHz on the main Deco when I move to the edge of the range - also without dropping internet connection.

 

I'll keep monitoring over the next few days and update.

If you have any other suggestions / questions in the meantime, please let me know

 

Thanks

Jacques

 

 

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Re:Samsung A32 going to "wifi connected without internet" on Deco S7 mesh
2023-12-08 16:50:51

  Any advice?

 

At this point it looks like the S7's will have to go back.

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