Solution Unstable LTE Connection with Archer MR500 and MR550
This Article Applies to:
Archer MR500(EU) V1, Archer MR550(EU) V1
Phenomenon Description:
Some users have encountered internet dropouts with the Archer MR500 and MR550 routers after a certain period of normal operation. When attempting to log into the web page, an error message is displayed, indicating that the internet is not connected. Temporary resolution can be achieved by rebooting the router, but the issue might happen again after a while.
Workaround:
If you encounter similar issues, we recommend trying the following beta firmware and monitor if the internet will be more stable.
Archer MR500: Archer_MR500(EU)_V1_1.7.0_Build_20231122
Archer MR550: Archer_MR550(EU)_V1_1.5.0_Build_20230828
Note: Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
Further Troubleshooting Suggestions:
If the problem still exists after installing the above beta firmware, please provide the following information for further troubleshooting:
1. When the issue happens again, please login the web interface, share with us screenshots of Advanced->Status page, Advanced->Network->Internet page.
2. When the issue happens again, please go to Advanced->System Tools->System Log page and save a log file(don't restart the router, or previous logs will be cleared)
3. Detailed description of the issue and let us know how often it happens.
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@Sunshine Greetings, I've been using beta firmware ---Archer_MR500()v1_1.7.0_0.9.1_[231122-rel61263]_up_boot_13_ 2023-12-25_11.07.56.bin--- with a new ISP (O2) for several weeks. I don't have any problems with instability. Reliable and long-lasting connections. Comment that automatic restart is enabled every day. Tested using the Theter APP. I am happy.
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@Sunshine I upgraded to the Beta firmware and within minutes I had another disconnect. Above are the requested images and the log file. This router is new; I only purchased it a few weeks ago. This is the first time I have used it properly as I am working away from home, and I need LTE. Beta firmware has not fixed the problem.
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@Sunshine one difference though is after disconnect it has reconnected without reboot.
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@Sunshine, it is now with the Beta firmware disconnecting every 10 minutes and requiring either waiting a long time to reconnect or rebooting. The Beta firmware has made it more unstable. It is hugely annoying and not acceptable for a new product.
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@Sunshine I have removed the beta software as it was disconnecting regularly sometimes after just a couple of minutes of up time. This needs to be fixed or I will send the hardware back.
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@balein After several weeks of using the Beta firmware I have had not disconnections or issues so for me the problem is solved. For info I am using a VOXI Sim card on the Vodafone network with a strong 4G+ connection.
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@Sunshine I noticed something else. With the Archer_MR500(EU)_1.0_1.7.0 Build 231109 firmware the speed with 100% signal is something like 2Mbs. With the Archer_MR500()v1_1.7.0_0.9.1_[231122-rel61263]_up_boot_13_2023-12-25_11.07.56 firmware speed is 45Mbs.
Using my iPhone as a hotspot in the same location, the same sim gives 80Mbps.
This is a really bad LTE router.
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so I bought a brand new archer MR500 yesterday. I put a SIM card in it that I have been using in my iPad as a hotspot. Never had a problem with the SIM card.
I put the same sim in my new router, connect my iPhone and iPad to the router wifi, I access the interface program for the modem. It says everything connected. But neither device can run a speedtest( I have the app on both devices) the interface won't run Speedtest either, yet it says it's connected to the internet. I end up contacting support, turns out there's no IP address in the internet section. Support concludes that it's my SIM card, even though I tell her otherwise. Plus, I was talking to support chat, on my laptop that I had connected my router to via cable. So I have my sim in the router, the router connected to my laptop via Ethernet cable and my internet on my laptop is working fine!
I do more searching after I'm told to contact my sim provider and come across this beta. So I install it to my router.
my iPhone and iPad can now have fantastic internet speeds (tested with Speedtest) via the router's wifi. However, I connect my fire stick tv to my wifi, it says, no internet connection. I go connect my smart tv via wifi, it says no internet connection!
I have no idea what to do next. I'm currently watching a movie, via the router's wifi with the sim in the router on my iPad.
edit to add the requested screenshots and info plus since writing this I can use wifi on my laptop and get the internet on that fine. Have upgraded my fire stick because I thought that might have something to do with it but it's still saying, no internet
I give up on trying to upload the log, why does it have to be so hard!!,
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It looks like the problem with the MR500 seems to be solved with the update you offered, but the problem with the MR550 still exists. I have now installed your firmware update Workaround on the MR550 router. Other users have reported that it didn't work, but I'll give it a try anyway.
But in general I would be interested in:
What is the status of the problem with the MR550?
Are they still working on it?
What is the cause of the problem (if you have found it) ?
When can we expect a solution?
If it is no longer being worked on the Problem, I would like to know if I can ask for my money back somewhere and who I should contact. A router that you have to restart almost every day to make it work is useless for me. It is really annoying that I have to restart the router regularly. The router is located 600km away from me and I have to constantly ask someone to restart the router ...
Another question: The router offers me the update "1.7.0 0.9.1 v0001.0 Build 231109 Rel.44740n". Are there any release notes to read what this update contains?
Best Regards,
Moe
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@MoeEspunkt I sent mine back to Amazon for a refund. Unfortunately I could not make it work reliably and I did not want to spend too much time having to trouble shoot and reboot. I came to the conclusion that the version I had, had a hardware fault with the LTE modem and that no firmware was going to fix it properly.
I purchased a Ubiquity Mobile Router for just a little more which is a lot more stable and has the benefit of integrated GPS which is useful for deployment in a mobile home system.
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Helpful: 7
Views: 23567
Replies: 127