This Article Applies to:

Archer MR500(EU) V1, Archer MR550(EU) V1

Phenomenon Description:

Some users have encountered internet dropouts with the Archer MR500 and MR550 routers after a certain period of normal operation. When attempting to log into the web page, an error message is displayed, indicating that the internet is not connected. Temporary resolution can be achieved by rebooting the router, but the issue might happen again after a while.

Workaround:

If you encounter similar issues, we recommend trying the following beta firmware and monitor if the internet will be more stable.

Archer MR500: Archer_MR500(EU)_V1_1.7.0_Build_20231122

Archer MR550: Archer_MR550(EU)_V1_1.5.0_Build_20230828

Note: Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.

Further Troubleshooting Suggestions:

If the problem still exists after installing the above beta firmware,  please provide the following information for further troubleshooting:

1. When the issue happens again, please login the web interface, share with us screenshots of Advanced->Status page, Advanced->Network->Internet page.

2. When the issue happens again, please go to Advanced->System Tools->System Log page and save a log file(don't restart the router, or previous logs will be cleared)

3. Detailed description of the issue and let us know how often it happens.