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Why I don’t have “HomeShield” icon on the main dashboard of the Deco app?

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Why I don’t have “HomeShield” icon on the main dashboard of the Deco app?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Why I don’t have “HomeShield” icon on the main dashboard of the Deco app?
Why I don’t have “HomeShield” icon on the main dashboard of the Deco app?
2024-01-07 17:09:51
Model: Deco X20  
Hardware Version: V2
Firmware Version: 1.2.3 Build 20230906 Rel.41655

Hi, 

I just cannot work out Why I don’t have “HomeShield” icon on the main dashboard of the Deco app? X20's manual states that this model supports parent control, but I just cannot find the icon mentioned in this manual: https://www.tp-link.com/no/support/faq/2994/?app=deco

 

What shall I do to get the icon back to the dashboard?

thanks in advance!

 

Kind regards,

Frank 

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Re:Why I don’t have “HomeShield” icon on the main dashboard of the Deco app?
2024-01-08 01:48:18

  @Frank_ntnu 

Hi, Welcome to the community.

I think Deco X20_V2 still uses the HomeCare Security system, instead of HomeShield.

https://www.tp-link.com/no/homecare/

Thank you very much and best regards.

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