Deco XE75 red LED

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Deco XE75 red LED

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco XE75 red LED
Deco XE75 red LED
2024-02-11 16:52:41
Model: Deco XE75  
Hardware Version:
Firmware Version: Latest

Hi, I got my Deco since December and after configuration had no problems and really stable and fast Internet and wifi. Today my Main Decos LED is red (not blinking) and I tried everything but nothing works.

 

1. Asks my ISP if there was a problem -> everything works fine on their side and me modem is receiving an internet connection

2. Reset the Deco and set up an new network through app -> deco led is red again 

3. Restart unplug -> led red 

4. Tried doing the things on tp-link support side -> no changes

 

Could anyone help me out? The tp-link support is not available at the moment.

Thank you 

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Re:Deco XE75 red LED
2024-02-13 08:09:11

  @Lootie 

Hi, Here are some suggestions for your reference:

  • connect the ISP modem to another Ethernet port on the Deco XE75.
  • If it is still solid red, please set a different Deco as the main Deco:

How to Set up the Satellite Deco or a new Deco to be the Main Deco

Best regards.

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Re:Deco XE75 red LED
2024-02-13 09:09:57

  @David-TP thank you. I already had contact with the hotline support. The problem was that one Ethernet port of the XE75 is broken. 

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