Troubleshooting Deco X50-5G Randomly Freeze / Internet Unstable
This Article Applied to
Deco X50-5G_V1/V2
For Deco X50-5G_V1, please make sure the firmware is up-to-date: Deco X50-5G_V1_1.3.1 Official Now Available for Installation!
For Deco X50-5G_V2, please test whether the 1.1.1 firmware here helps: Enhance the Overall 5G network stability for Deco X50-5G_V2
Phenomenon Description:
1. Deco X50-5G randomly turned red then the internet stopped. Users might need to restart/reset to temporarily restore the internet connection.
2. Deco X50-5G remained solid white but all devices randomly lost internet connection.
* Some carriers use 5G NSA(It refers to an option of 5G NR deployment that depends on the control plane of an existing 4G LTE network for control functions). So sometimes the Deco LED is white when the Band is one of the 4G bands(such as B1/B3) but the network type is 5G.
Suggestions:
Feedback regarding 5G router instability from various brands can be found online, which is not dedicated to a single brand. And the 5G network stability is closely related to the current cell network status and the location of the 5G router. The causes of instability differ among SIM carriers, adding complexity to finding a universal solution. Our engineers are actively exploring various approaches and working with SIM carriers to resolve this issue.
The following suggestions are consolidated from previous feedback, aimed at enhancing 5G stability.
- Please make sure the Deco X50-5G is up-to-date.
- Confirm the 5G SIM card is PIN Free.
*In some cases, once restarting the 5G router, the SIM Card status turns to "PIN Locked". If possible, please contact the SIM carrier to unlock the SIM card permanently.
- Switch the Carrier from "Auto" to the specific ISP Profile.
For example, on the Deco APP, please Switch the Carrier from "Auto" to "O2".
If there is no preset ISP profile, please try to create your own APN Profile and manually add the APN details of the SIM carrier.
- (*For Deco X50-5G_V1 only)Enable Cell Lock if you find the 5G network band randomly switching from one to another >> How to Configure Cell Lock on the Deco X50-5G
- Set a daily reboot schedule.
- If possible, add external 5G antennas on the 5G router >>How to install 5G external antennas on Deco
If the 5G router still frequently drops out, you could contact Technical support with the following details to get further assistance:
- Your location and the SIM carrier.
- (*For Deco X50-5G_V1 only)Install the 1.1.7 debug firmware and save the modem log- How to capture the modem log on Deco X50-5G
- The screenshots of the internet settings/WAN IP addresses before and after the 5G outage.
- A screenshot of the Cellular details after clicking "Additional information"
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I cannot answer directly it's like the deco router locks up when trying to view it in the app and I could be mid work and it just disconnects the call or just Remote Desktop not high usage.
the online time resets to 0m but the system uptime remains constant.
i don't want my router in access point mode I put the virgin router in modem mode and it was fine as I said when using an x60 as the primary's deco for the last year.
i had it in internet backup with SIM before and it was much worse it was more than once a day so I turned off that functionality, which is also annoying as I want to use it for its correct function. but it just seems too buggy as when it switches to internet backup and then back to the normal link in quick succession because it miss detects internet being down because of the lock up it's even more an annoyance.
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Good day all. I have Deco x50 5g v.1 from 2 months and I would give it back if I can. In past I was having 3 routers and non of them was disconnecting me like this one at different time of day. TP-LINK you are a big big company and I see that many people have problems with this, why you don't fix this?
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