@Dinkringy 

If device's status appears abnormal only on a particular device, it's essential to verify the network connectivity of your mobile device. 

• Make sure it can receive a stable and uninterrupted signal.
• If you're using a VPN, try disabling it.
• Additionally, force-close the app and reopen it. If the issue persists, consider uninstalling and reinstalling the app.
• Try to switch a different network.