TP Link Deco App became unstable after recent X50 upgrade

TP Link Deco App became unstable after recent X50 upgrade

TP Link Deco App became unstable after recent X50 upgrade
TP Link Deco App became unstable after recent X50 upgrade
2024-03-17 19:21:40 - last edited 2024-03-17 19:30:25
Model: Deco X50  
Hardware Version:
Firmware Version: 1.2.0 Build 20231229 Rel 43148

So, a week ago I upgraded all my Deco to 1.2.0 Build 20231229 Rel 43148 (at least this is what the app shows) and after that Deco app became very, very unstable. Main problems:

 

-it continously shows that all 3 access points are offline (they are not!)

-it quite often fails to fetch online devices with a suggestion to reboot everything

-i can't reboot the whole systems because it says that there is no connection to main deco

-as I enter the app, I see the message that Cloud Service does not work properly and deco was not found

 

Errors are present even when i am on a cellular network (5G)

 

The internet connection however, is rock solid, I get my 900/200 all the time at main deco at all three access points. Here is what I tried:

 

-rebooting whole deco system numerous times

-reinstalling the app

-installing Deco app on other devices (kids' tablets, wife's phones) and problem persists even there, on freshly installed device.

 

Any suggestions?


EDIT: Even the web interface says the access points are down...

 

Details on firmware:

 

    
Living Room
X50(1.2)
1.2.0 Build 20231229 Rel. 43148
-
Gabinet
X50(1.2)
1.2.0 Build 20231229 Rel. 43148
-
Garaż
X50(1.2)
1.2.0 Build 20231229 Rel. 43148
-
Bedroom
X50(1.0)
1.4.1 Build 20231122 Rel. 40485
 

 

 

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#1
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11 Reply
Re:TP Link Deco App became unstable after recent X50 upgrade
2024-03-18 01:51:06

  @Happy_x50 

Hard reset all of the decos and start from scratch, have you done that?

Or maybe try swapping the nodes as the main one to zero out which node is giving you the problems.

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#2
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Re:TP Link Deco App became unstable after recent X50 upgrade
2024-03-18 03:09:48

  @Happy_x50 

Hi, could you please also refer to this link to help me submit the APP log:

How to submit Deco APP log

Wait for your reply and best regards.

 

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#3
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Re:TP Link Deco App became unstable after recent X50 upgrade
2024-03-18 06:18:36

  @David-TP done, logs and screens set via app.

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#4
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Re:TP Link Deco App became unstable after recent X50 upgrade
2024-03-18 06:21:09

  @Omochao nope, and I really want to avoid solutions like that. The internet connection itself is stable, no client reports any problems, only deco app goes crazy.

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#5
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Re:TP Link Deco App became unstable after recent X50 upgrade
2024-03-19 01:50:01

  @Happy_x50 

Hi, Thank you very much for the logs.

They have been forwarded to the engineers for further analysis.

By the way, how are the three satellite Deco X50 connected to the main Deco X50, wirelessly or via Ethernet cables?

such as:

main Deco X50 ---<Wi-Fi>--satellite Deco 50#1----<Wi-Fi>--satellite Deco 50#2

                                          \--satellite Deco 50#3

Wait for your reply and best regards.

 

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#6
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Re:TP Link Deco App became unstable after recent X50 upgrade
2024-03-19 06:15:50

  @David-TP Ethernet backhaul: Main Deco -> TL SG1016DE switch -> other decos. 

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#7
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Re:TP Link Deco App became unstable after recent X50 upgrade
2024-03-21 06:56:51

  @David-TP I have the same issues since i few days. The wifi becomes unstable. Today all Access points are supposedly offline. The main DECO is showing a red exclamation.

Rebooted etc and nothing to get back online.

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#8
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Re:TP Link Deco App became unstable after recent X50 upgrade
2024-03-27 07:50:26

  @Chufty2k 

 

Hi Exactly same problem since upgrade X50 to version 1.2.0 Build 20231229 :(. 

 

Now satellites (M5) are not connecting anymore

 

Any news?

 

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#9
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Re:TP Link Deco App became unstable after recent X50 upgrade
2024-05-23 06:25:31

  @Happy_x50 I have been facing exactly same issues after I upgraded my x50 decos to build 1.2.0. Have you found a solution? 

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#10
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Re:TP Link Deco App became unstable after recent X50 upgrade
3 weeks ago

  @Hsalcedo unfortunately not, problem still persists :/

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#11
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