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AX3000 TP-link Deco X50 5g router Unstable connection

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AX3000 TP-link Deco X50 5g router Unstable connection

AX3000 TP-link Deco X50 5g router Unstable connection
AX3000 TP-link Deco X50 5g router Unstable connection
2024-04-15 10:06:29 - last edited 2024-04-16 11:01:09
Tags: #Network Connectivity #Wi-Fi 6E
Model: Deco X50-5G  
Hardware Version:
Firmware Version: 1.1.3

Ok guys i have the x50-5G router which uses a 5g sim from my provider EE in the UK and i have 3 satalite routers which are  Deco XE75 Pros now all the routers are working but on the main X50 5g router im getting an unstable connection error and the screen shows a yellowed out screen. is there anything i can try to rectify. much appreciated

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#1
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11 Reply
Re:AX3000 TP-link Deco X50 5g router Unstable connection
2024-04-16 09:08:57 - last edited 2024-04-16 11:01:09

  @Teffhead 

Hi, welcome to the community.

Can I have a screenshot of "on the main X50 5g router im getting an unstable connection error and the screen shows a yellowed out screen"?

What is the current LED status on the Deco X50-5G as well as Deco XE75 Pro?

By the way, what is your current Deco APP version?

Wait for your reply and best regards.

 

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#2
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Re:AX3000 TP-link Deco X50 5g router Unstable connection
2024-04-16 10:54:00

screen 2  @Teffhead 

 

Thankyou here are the screenshots that should give you a clearer idea of the issue. Much appreciated. T

 

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#3
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Re:AX3000 TP-link Deco X50 5g router Unstable connection
2024-04-16 10:54:42

screen 1  @David-TP 

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#4
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Re:AX3000 TP-link Deco X50 5g router Unstable connection
2024-04-16 10:55:23

screen 3  @David-TP 

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#5
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Re:AX3000 TP-link Deco X50 5g router Unstable connection
2024-04-16 10:56:02

screen 4  @David-TP 

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#6
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Re:AX3000 TP-link Deco X50 5g router Unstable connection
2024-04-16 10:58:04

  @David-TP 

 

The Deco app version im not sure but its the latest version available on the iphone app store

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#7
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Re:AX3000 TP-link Deco X50 5g router Unstable connection
2024-04-16 10:59:59

  @David-TP 

 

LED status on the main x50 5g router has the normal white light and the x75 pros are all green. the  speed is ok its just obviously showing that the app is not happy with the setup ie the yellowed out warning screen and unstable network

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#8
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Re:AX3000 TP-link Deco X50 5g router Unstable connection
2024-04-17 01:54:48

  @Teffhead 

Hi, thank you very much for the further details.

A new IOS APP 3.7.26 was released 2 days ago. Could you please go to the APP store to see whether there is a new version available for update?

  • You could go to Deco APP>"三" on the top left> App settings> About to check the current APP version.

 

If you were indeed on the 3.7.26 version already, could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

Please make sure you have ticked "Add system logs"

Wait for your reply and best regards.

 

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#9
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Re:AX3000 TP-link Deco X50 5g router Unstable connection
2024-04-17 08:02:13

  @Teffhead  Thankyou very much i have submitted as requested so hopefully a fix could be found. And yes my current app is upto date.

 

Thankyou and much appreciated for your help

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#10
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Re:AX3000 TP-link Deco X50 5g router Unstable connection
2024-05-01 05:35:09

  @Teffhead 

 

Any luck to fix this issue? I have same unstable problem for over week, tried everything message still there and any news on selecting bands manually?:

 

Many thanks.

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#11
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Replies: 11

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Network Connectivity Wi-Fi 6E
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