Android app is empty, forgets my networks

Android app is empty, forgets my networks

Android app is empty, forgets my networks
Android app is empty, forgets my networks
2024-04-17 07:55:21
Model: Deco BE85  
Hardware Version: V1
Firmware Version: 1.0.16

I recently switched from iOS to Android, and am experiencing an issue I've never had before on iOS.

About once per day, when I open the Deco app, it is empty, as if I didn't have any networks linked to my account. 

I appear to be logged in, although the sidebar on the left doesn't show my profile photo, nor the networks that I manage.

 

See the screenshot.

The workaround is to kill the app and to re-launch it. Then I can see the 2 networks that I manage.

 

App version : 3.7.25

Phone model: Samsung Galaxy S24 Ultra

One UI Version 6.1

Android version 14

 

  1      
  1      
#1
Options
6 Reply
Re:Android app is empty, forgets my networks
2024-04-18 03:39:52

@Dokterd0k It might be related to the Deco app version (Deco app on Android not issuing alerts?).

 

Version 3.7.25 of the Deco app seems to rolled out to only a handful of users, and coincidentally, only to Android 14 users.

Just a M4 (2-pack) user who regrets buying it
  2  
  2  
#2
Options
Re:Android app is empty, forgets my networks
2024-04-18 08:42:59 - last edited 2024-04-18 08:48:04

  @Dokterd0k 

Hi, Could you please refer to this link to help me submit the Deco APP log here:

How to submit Deco APP log

(Please remember to tick "Add system logs".)

 

I do see similar feedback on 3.7.25 earlier:

https://community.tp-link.com/en/home/forum/topic/663680

Wait for your reply and best regards.

  1  
  1  
#3
Options
Re:Android app is empty, forgets my networks
2024-04-18 09:17:24

  @David-TP Sure, I just sent the logs using the instructions you shared

  1  
  1  
#4
Options
Re:Android app is empty, forgets my networks
2 weeks ago

  @Dokterd0k Quick update: I've been testing a beta version of the Android app for almost a week now which fully fixes the issue for me. I'm in touch with TP-Link's support and believe this updated version should come out soon.

  0  
  0  
#5
Options
Re:Android app is empty, forgets my networks
2 weeks ago

@Dokterd0k The latest version of the app is 3.7.34, which solves this issue afaik

Just a M4 (2-pack) user who regrets buying it
  1  
  1  
#6
Options
Re:Android app is empty, forgets my networks
2 weeks ago

  @ImtiazAli That's also the beta APK version I had received from the support team. Glad to hear it's widely available now.

  0  
  0  
#7
Options

Information

Helpful: 1

Views: 190

Replies: 6

Related Articles