Android app is empty, forgets my networks
I recently switched from iOS to Android, and am experiencing an issue I've never had before on iOS.
About once per day, when I open the Deco app, it is empty, as if I didn't have any networks linked to my account.
I appear to be logged in, although the sidebar on the left doesn't show my profile photo, nor the networks that I manage.
See the screenshot.
The workaround is to kill the app and to re-launch it. Then I can see the 2 networks that I manage.
App version : 3.7.25
Phone model: Samsung Galaxy S24 Ultra
One UI Version 6.1
Android version 14
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@Dokterd0k It might be related to the Deco app version (Deco app on Android not issuing alerts?).
Version 3.7.25 of the Deco app seems to rolled out to only a handful of users, and coincidentally, only to Android 14 users.
- Copy Link
- Report Inappropriate Content
Hi, Could you please refer to this link to help me submit the Deco APP log here:
(Please remember to tick "Add system logs".)
I do see similar feedback on 3.7.25 earlier:
https://community.tp-link.com/en/home/forum/topic/663680
Wait for your reply and best regards.
- Copy Link
- Report Inappropriate Content
@David-TP Sure, I just sent the logs using the instructions you shared
- Copy Link
- Report Inappropriate Content
@Dokterd0k Quick update: I've been testing a beta version of the Android app for almost a week now which fully fixes the issue for me. I'm in touch with TP-Link's support and believe this updated version should come out soon.
- Copy Link
- Report Inappropriate Content
@Dokterd0k The latest version of the app is 3.7.34, which solves this issue afaik
- Copy Link
- Report Inappropriate Content
@ImtiazAli That's also the beta APK version I had received from the support team. Glad to hear it's widely available now.
- Copy Link
- Report Inappropriate Content
Almost daily, the app opens to an empty screen, as if I'm not connected to any networks. It seems like I'm logged in, but my profile picture and managed networks are missing from the sidebar. This never happened on my iPhone wile playing.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 644
Replies: 7
Voters 1