Android app is empty, forgets my networks

Android app is empty, forgets my networks

Android app is empty, forgets my networks
Android app is empty, forgets my networks
a week ago
Model: Deco BE85  
Hardware Version: V1
Firmware Version: 1.0.16

I recently switched from iOS to Android, and am experiencing an issue I've never had before on iOS.

About once per day, when I open the Deco app, it is empty, as if I didn't have any networks linked to my account. 

I appear to be logged in, although the sidebar on the left doesn't show my profile photo, nor the networks that I manage.

 

See the screenshot.

The workaround is to kill the app and to re-launch it. Then I can see the 2 networks that I manage.

 

App version : 3.7.25

Phone model: Samsung Galaxy S24 Ultra

One UI Version 6.1

Android version 14

 

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#1
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Re:Android app is empty, forgets my networks
a week ago

@Dokterd0k It might be related to the Deco app version (Deco app on Android not issuing alerts?).

 

Version 3.7.25 of the Deco app seems to rolled out to only a handful of users, and coincidentally, only to Android 14 users.

Just a M4 (2-pack) user who regrets buying it
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#2
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Re:Android app is empty, forgets my networks
a week ago - last edited a week ago

  @Dokterd0k 

Hi, Could you please refer to this link to help me submit the Deco APP log here:

How to submit Deco APP log

(Please remember to tick "Add system logs".)

 

I do see similar feedback on 3.7.25 earlier:

https://community.tp-link.com/en/home/forum/topic/663680

Wait for your reply and best regards.

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#3
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Re:Android app is empty, forgets my networks
a week ago

  @David-TP Sure, I just sent the logs using the instructions you shared

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