Android app is empty, forgets my networks
I recently switched from iOS to Android, and am experiencing an issue I've never had before on iOS.
About once per day, when I open the Deco app, it is empty, as if I didn't have any networks linked to my account.
I appear to be logged in, although the sidebar on the left doesn't show my profile photo, nor the networks that I manage.
See the screenshot.
The workaround is to kill the app and to re-launch it. Then I can see the 2 networks that I manage.
App version : 3.7.25
Phone model: Samsung Galaxy S24 Ultra
One UI Version 6.1
Android version 14
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@Dokterd0k It might be related to the Deco app version (Deco app on Android not issuing alerts?).
Version 3.7.25 of the Deco app seems to rolled out to only a handful of users, and coincidentally, only to Android 14 users.
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![](https://static-community.tp-link.com/icon/6a24c137db71447c8bfda2f6b0322df3.jpeg)
Hi, Could you please refer to this link to help me submit the Deco APP log here:
(Please remember to tick "Add system logs".)
I do see similar feedback on 3.7.25 earlier:
https://community.tp-link.com/en/home/forum/topic/663680
Wait for your reply and best regards.
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@David-TP Sure, I just sent the logs using the instructions you shared
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@Dokterd0k Quick update: I've been testing a beta version of the Android app for almost a week now which fully fixes the issue for me. I'm in touch with TP-Link's support and believe this updated version should come out soon.
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@Dokterd0k The latest version of the app is 3.7.34, which solves this issue afaik
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@ImtiazAli That's also the beta APK version I had received from the support team. Glad to hear it's widely available now.
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