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WAN port plugged with ethernet cable, internet light off

Dragonstone

2024-05-08 03:15:34

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Registered: 2024-05-08

WAN port plugged with ethernet cable, internet light off

2024-05-08 03:15:34

Tags: #Network Connectivity

Model: Archer AX1500

Hardware Version: V6

Firmware Version: 1.3.9 Build 20230728 Rel. 45716

I have CAT5 cable, no modem,

I plugged the cable into the blue WAN port. Internet light is off. Doesn't light up.

Previously, it did work for sometime before stopping to work again.

Internet-working cable works when plugged into laptop.

router has been configured properly and reset with multiple reboots.

I have Static IP. MAC cloning doesn't help. WAN port is okay and checked.

I need a solution ASAP, not troubleshooting.

Help me!

1 Reply

Marvin_S

2024-05-09 07:16:03

Posts: 1709

Helpful: 125

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Registered: 2022-05-09

Re:WAN port plugged with ethernet cable, internet light off

2024-05-09 07:16:03

@Dragonstone

Hi, thanks for posting question on our community.

Internet light being off or the "WAN Port Unplugged" message means that your Router's WAN port physical connection is disconnected. It might be a problem of the Ethernet cable, or your modem, or the router itself, here are some instructions for you:

1. Make sure the Ethernet cable between the Router and the modem is tight. Try a different Ethernet cable if you have one.

2. Connect a PC directly into your modem to verify if your modem is working well.

3. Login the web management interface of the Router, go to Advanced > Network > Internet > Internet Port Negotiation Speed Setting > set to "100Mbps Full Duplex".

Still having issues? Please refer to this FAQ and contact your local TP-Link support for further instructions.

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WAN port plugged with ethernet cable, internet light off

WAN port plugged with ethernet cable, internet light off

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