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[Bug] VPN Client - OpenVPN - Client List

[Bug] VPN Client - OpenVPN - Client List

[Bug] VPN Client - OpenVPN - Client List
[Bug] VPN Client - OpenVPN - Client List
2024-05-17 16:37:48
Tags: #VPN
Model: Deco XE75 Pro  
Hardware Version: V3
Firmware Version: 1.29 Build 20231225 Rel. 57498

I have configured VPN client as per below.

 

VPNClient: OpenVPN

Access Permission: Client List

Client List: Device A

 

Scenario 1 (successful): VPN Client is turned ON, Device A is able to access the VPN

Scenario 2 (bug): VPN Client is turned OFF, Device A is not able to access Internet at all, however other connected devices is able to access Internet.

Scenario 3 (workaround): VPN Client turned ON, removed device A from client list, Device A is able to access Internet now.

 

If an existing device is added to VPN Client (unactivated), the device is unable to access Internet.

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#1
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5 Reply
Re:[Bug] VPN Client - OpenVPN - Client List
2024-05-20 06:37:29

  @LaXeR 

Hi, welcome to the community.

After turning off the VPN client, it might take a few seconds for the clients to switch back to the normal internet connection.

If you wait for a few seconds, 30-60s, will the clients restore the internet connection automatically?

Or if we disconnect and reconnect to the WiFi once manually, will it help?

Wait for your reply and best regards.

 

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#2
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Re:[Bug] VPN Client - OpenVPN - Client List
2024-05-20 07:39:04 - last edited 2024-05-20 07:40:58

  @LaXeR 

 

I have tried and waited, same.

However as per my workaround, if vpn is on, and I removed the device from vpn client list, then I turn off vpn client it's back to normal.

 

Definitely a bug.

It seems the VPN client list is having the bug, despite vpn client is off.

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#3
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Re:[Bug] VPN Client - OpenVPN - Client List
2024-05-20 10:47:56

  @LaXeR 

Hi, Thank you very much for your feedback.

The case has been forwarded to the senior engineers for further assistance.

Please refer to the email for more suggestions.

Best regards.

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#4
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Re:[Bug] VPN Client - OpenVPN - Client List
4 hours ago

  @David-TP  Hi all

Same issue with

Deco X50

Version  1.5.1 Build 20240417 Rel. 52783

 

Any resolution?

Thanks 

 

 

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#5
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Re:[Bug] VPN Client - OpenVPN - Client List
an hour ago

  @ftachon 

Hi, thank you very much for the feedback.

Do you mean that "If an existing device was added to the VPN Client (inactivated/off), the device is unable to access the Internet until it is removed from the VPN Client list?"

Are you able to constantly reproduce this issue?

By the way. May I know your Deco APP version?

Which VPN server do you use, Norton VPN? Surfshark or something else?

 

Wait for your reply and best regards.

 

 

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#6
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Information

Helpful: 1

Views: 187

Replies: 3

Tags

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